Built-in CRM
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Solutions › Call Center Solution
Call Center Software for Human Agents & AI Calling, on One Platform
Your team stays in control. AI handles the extra load. No missed lead, no idle agent.✦✦ Sukam CallEngine runs a complete human-operated call center on PRI lines, SIP trunks, VoIP or GSM gateways, and adds AI Calling Agents for automated inbound and outbound calls, all connected to one built-in CRM.
PRI, SIP, VoIP & GSM GatewayLive agents + AI Calling AgentsBuilt-in CRM
Our clients
Trusted by Industry Leaders across India
From fast-growing local businesses to national brands, teams in manufacturing, education, immigration, healthcare and finance run their sales on Sukam Apps.
What Is Call Center Software?
Call center software lets your team make and receive business calls from one system, with every call linked to the customer record. You can see the work of every agent and every call in one place.
Sukam CallEngine is call center software that runs a human-operated call center on PRI lines, SIP trunks, VoIP or GSM gateways. It adds AI Calling Agents for automated inbound and outbound calls, and connects everything to one built-in CRM.
Your team stays in control, and AI handles the extra load. That is why businesses in India use it for sales calls, support calls and follow-ups.
Who needs call center software?
Call center software is useful for any team that makes or answers many calls: sales teams, support desks, collection teams and telecallers. If your staff still call from personal phones and keep notes in a register or Excel, call center software puts every call and every note in one place.
When you compare call center software, check three things: how it connects to your phone lines, whether the CRM is built in, and whether you get proper training and a support person. Sukam CallEngine covers all three.
Human + AIHuman Agents and AI Calling Agents,
Human Agents and AI Calling Agents,
Working Side by Side
AI does not replace your team. Your agents keep handling the calls that need a human touch, while AI Calling Agents take care of routine inbound and outbound calls, on the same platform and CRM.
Decide what your company needs: a human call center, AI calling agents, or both.
Human-Operated Call Center
Best when your calls need a personal touch
- Works on PRI lines, SIP trunks, VoIP and GSM gateways
- Predictive & progressive auto-dialer
- Live agent monitoring: spy, whisper & barge
- Call recording, queues & IVR routing
AI Calling Agents
Best for routine, high-volume calls
- AI Voicebot answers inbound calls 24/7
- Outbound AI calls for reminders, follow-ups & surveys
- Speech analytics on every call
- Runs alongside your human team, not instead of it
Human + AI Together
Best when you want both, on one platform
- Your agents handle the calls that need a human touch
- AI Calling Agents handle routine inbound and outbound calls
- One platform and one CRM for both
- Recordings and speech analytics on every call
Highlights
Why Teams Switch to Sukam CallEngine
AI Intelligence
Leverage Voicebot and Speech Analytics for better insights.
Performance Tracking
Effectively analyzes both team and individual agent performance.
Simplified Handling
Effortlessly manage both inbound and outbound call traffic.
Feature
Call Center Software Features of Sukam CallEngine
Management & Security
- Live Dashboard: Offers real-time insights into crucial call center metrics, including Call Volume, AHT, status, and agent performance.
- Real-time Call Management: Enhance Quality Assurance (QA) with Spy, Whisper, and Barge features, allowing supervisors to join calls as necessary.
- Missed Call Management: Automatically sends an SMS follow-up for missed calls and a "thank you" message after hang-ups, enhancing customer engagement.
- Secure Call Recording: All calls are securely recorded for quality control, future reference, and protection of sensitive information.
- Omnichannel Support: Integrates all communication channels (calls, SMS, etc.) into a single platform for consistent, high-level support.
- SIP, PRI, VoIP & GSM Gateway Support: Supports SIP, PRI, VoIP, SIM and GSM Gateway, ensuring flexible connectivity and integration with various telephony systems.
Core Intelligence & Automation
- AI Voice Bot: Provides 24/7, human-like support, ensuring faster, error-free resolutions and dramatically improving operational efficiency.
- Speech Analytics: Automatically monitors and analyzes calls in real-time, providing actionable data to optimize agent performance and customer service strategy.
- Advanced IVR and ACD: Automates sophisticated call routing and distribution, ensuring calls are handled efficiently, reducing wait times, and boosting satisfaction.
- SVB (Sukam Voice Broadcasting): Efficiently delivers pre-recorded messages to multiple recipients, ensuring consistent communication while saving valuable time.
Productivity & Agent Support
- Auto Dialing: Predictive and Progressive Dialers connect agents only to live calls, significantly boosting productivity and minimizing idle time.
- CRM Screen Pop-Up: Instantly displays customer information on the CRM screen during an incoming call for quick, effective, and informed responses.
- Click-to-Call: Allows instant dialing directly from the application, simplifying customer outreach and speeding up response times.
- Remote Work Capability: Supports flexibility and business continuity by enabling agents to work securely and productively from any location.
- Break Management: Efficiently tracks and manages employee breaks in real-time to maintain optimal staffing levels and consistent productivity.
Integrations
25+ Integrations to the tools you already use
Sukam Apps CRM connects with the lead portals, WhatsApp, cloud telephony, email, accounting and automation tools Indian businesses run on. Leads, calls and invoices sync automatically, so your team works from one screen.
- Lead portals
- WhatsApp & social
- Cloud telephony
- Accounting
- Automation
Industries
Solutions Tailored for Your Industry
Loan Services Provider
Accelerates loan processing by automating dialing, routing calls to the right agent instantly, and tracking application status via CRM integration.
Debt Collection
Manages payment recovery efficiently by using automated SVB voice broadcasts and tracking agent performance from a single platform.
Wealth Management
Nurtures client relationships and manages assets by logging all communications and tracking opportunities within the built-in CRM.
Immigration Consultants
Tracks documentation and client progress using call logging, automated reminders, and IVR routing for seamless case management.
Hotel Industry
Elevates guest experience by personalizing bookings and gathering feedback through seamless call management and CRM data integration.
Automobile Industry
Automates service reminders and tracks sales leads using integrated telephony and CRM for timely customer follow-up.
IT Industry
Ensures high SLA adherence and efficient issue resolution through unified ticketing, IVR automation, and real-time call monitoring.
Real Estate
Boosts lead conversion by enabling instant communication via Click-to-Call, intelligent routing, and screen pop-ups with client data.
Government Sector
Handles citizen helpline calls and complaints in one place, with every call logged, tickets tracked to closure and clear reports for officers.
Why Sukam CallEngine
Why Sukam CallEngine Stands Out
Choose Sukam CallEngine for a unified, scalable solution that enhances communication, optimizes workflows, and delivers measurable productivity gains.
Centralized Telecalling Solution
Manage all your telecommunication needs from a single, unified platform for maximum simplicity and efficiency.
Security & Restrictions
Ensure data protection with advanced measures like IP Restriction, Number Masking, and Role/Team access control.
Advanced Call Management
Benefit from features like predictive dialing, sophisticated routing, and comprehensive call logs and recordings.
Customizable Workflows
The integrated CRM allows for customized workflows, ensuring the system adapts precisely to your specific business processes.
Scalable Architecture
Designed to seamlessly grow and adapt to the evolving and unique requirements of your business.
Implementation & Handholding
Receive complete support and dedicated guidance during setup and ongoing operations for a smooth transition.
Multichannel Support
Easily integrates with SIP, PRI, VoIP, GSM Gateway, SMS, and more, ensuring complete and streamlined communication across diverse media.
CRM Integration
Effortlessly connects with any existing CRM via APIs and integrates smoothly with EPBX/IPPBX and mobile apps for a seamless experience.
Real-World Applications
Sukam CallEngine: Real-World Applications
Increase customer interactions and streamline workflows across diverse business functions with our integrated solutions.
Appointment & Lead Management
IVR routes calls to the best agent; Click-to-call enables rapid communication; screen pop provides client info instantly; call data is analyzed for continuous improvement.
Payment Recovery Solution
Automated SVB broadcasts deliver timely reminders; offers are personalized based on payment history; agents use automated dialing to ensure connection before transfer.
Help Desk Support Management
Unified ticketing manages interactions across all channels; multilevel IVR automates responses and directs tickets; live dashboard monitors performance and collects feedback.
Distribution Network Management
Streamline repetitive order collection and manage payment reminders easily; effectively manage and track distributor's area-wise sales and stay connected with the network.
FAQ
Call Center Software: Frequently Asked Questions
Which telephony lines does Sukam CallEngine support?
It supports PRI lines, SIP trunks, VoIP, SIM and GSM gateways, so it fits the telephony setup you already have.
Do AI Calling Agents replace our human agents?
No. Your agents keep handling the calls that need a human touch, while AI Calling Agents take care of routine inbound and outbound calls on the same platform and CRM.
Which auto-dialers are included?
Predictive and progressive auto-dialers connect agents only to live calls, which cuts idle time and raises productivity.
Can supervisors monitor live calls?
Yes. The live dashboard shows call volume, AHT, status and agent performance, and supervisors can spy, whisper or barge into calls for quality checks.
Are calls recorded?
Yes. All calls are securely recorded for quality control and future reference.
Does it come with a CRM?
Yes. Sukam CallEngine has a built-in CRM, and a screen pop-up shows the caller's details to the agent instantly.
What happens with missed calls?
Missed calls automatically get an SMS follow-up, and callers can receive a thank-you message after the call ends.
Partner program
Discover the Perfect Partnership Program for You.
Sales Partner
Boost your revenue by selling our products.
Referral Partner
Earn rewards by referring new clients to us.
Implementation Partner
Join us as our CRM Implementation Partner.
Ecosystem
Part of the Sukam Apps Ecosystem
CRM, calling, WhatsApp and accounting, all connected on one platform.
Elevate Your Business Communication Today with Sukam CallEngine.
Seamlessly integrate telephony with CRM to enhance customer interactions, streamline workflows, and boost productivity.
1,500+Clients
12,000+Active users
15+Years experience