Solutions › Sukam Cloud IVR
Every call answered, routed right and recorded. Zero missed calls, 24×7.✦✦ Sukam Cloud IVR greets every caller, routes them to the right team and records every conversation — no hardware needed. Growing businesses across India trust us for reliable and affordable Cloud IVR.
of Trust — Since 2011
Compliant & Trusted IVR
Certified Google Partner
Handled In 15+ Years of Service
to Build better customer connections
Add multiple agents and departments behind one virtual phone number.
Welcome your callers with a customized and professional voice message.
Callers can easily connect with their concerned department/agent based on their input in IVR menu.
Customer conversations are automatically recorded and stored on cloud for future purpose.
Check the number of your missed, attended, and outgoing calls agent and department wise.
Ensure effective follow-up on your missed customer calls with timely notifications of the same.
Advanced Live Dashboard providing immediate visibility into call traffic statistics
Advanced Multi-level IVR offering tailored self-help options to enhance customer experience.
Scalable infrastructure featuring unlimited channels, agent seats, and full call-log recording.
Instant SMS alerts for agents containing detailed caller information upon call termination.
Advanced call monitoring designed to enhance operational efficiency and revenue generation.
Seamless API integration enabling full compatibility with third-party enterprise systems.
Advanced filtering tools for generating highly customized, data-driven call reports.
Download CSV File for flexible data analysis and custom reporting in Excel.
Play a recorded message to the callers who call after office hours
Advanced security filters to identify and restrict unauthorized or malicious callers.
Integrated call notation system for documenting specific conversational insights.
End-to-end encryption for all calls to ensure maximum security and data privacy
Let your callers speak to the same agent they spoke before
Ring all agents at once to ensure zero missed calls.
Smart call distribution featuring round-robin load balancing and priority-based routing.
Listen to live conversations between agents and customers without interrupting the call. Ideal for quality assurance, staff performance monitoring, and compliance reviews.
Guide agents during live calls without the customer hearing your instructions. Help your team handle objections, improve communication, and close more deals.
Join an ongoing call to assist agents directly, resolve customer escalations, and handle important conversations that need immediate managerial support.
Add a Click-to-Call button or form wherever your customers find you. When someone leaves their number, Sukam calls your team and the customer back within seconds, so the lead is still interested when you speak.
On your website, app, social page, WhatsApp or form. New enquiries and complaints can trigger it automatically.
The call goes to the right person, by department or skill, so sales leads reach sales and complaints reach support.
A second call reaches the customer and both are joined. Your team can also call any customer with one click from the CRM.
Reach leads while they are still on your page.
Every call is logged and recorded for review.
Regional-language greeting and hold music.
Neither side sees the other's personal number.
Useful for: loan and insurance enquiries, admissions and course leads, delivery and field teams that call customers without sharing personal numbers, and any business that gets leads from ads.
From fast-growing local businesses to national brands, teams in manufacturing, education, immigration, healthcare and finance run their sales on Sukam Apps.
Sukam Apps CRM connects with the lead portals, WhatsApp, cloud telephony, email, accounting and automation tools Indian businesses run on. Leads, calls and invoices sync automatically, so your team works from one screen.
Setting up your Cloud IVR system takes just four simple steps:
Cloud IVR fits any business that relies on calls to capture, manage, or support customers:
Cloud IVR solutions have become essential for Indian businesses looking to manage high call volumes without expensive hardware. Sukam Apps’ Cloud IVR system lets you set up a professional, multi-level IVR in minutes — routing every caller to the right department, recording conversations automatically, and giving you real-time visibility into your call traffic. Whether you’re a small business in Jalandhar or an enterprise call center, our Cloud IVR solutions scale with you, with zero setup hassle and no hardware investment required.
Explore the versatility of both Inbound and Outbound IVR capabilities. Conduct interactive sessions seamlessly on both incoming and outgoing calls, automating outbound calls for efficient communication.
Stay informed with our intuitive dashboard offering real-time insights. Monitor vital metrics such as agent status, abandoned calls, and missed calls. Empower your decision-making with actionable data for optimizing performance.
Choose from a range of IVR options to suit your unique needs. Whether it's a simple single-step IVR, a multi-level IVR system, advanced configurations, or customized solutions, we offer versatile options. Integrate pre-recorded audio or text-to-speech applications for added flexibility.
Integrate our Sukam Apps CRM solution seamlessly into your IVR system for enhanced customer interactions. Benefit from customizable call pop-ups displaying caller information, streamlining workflows, and improving efficiency in customer relationship management.
From Delhi and Mumbai to Bengaluru and Chennai, businesses across India rely on Sukam Apps Cloud IVR. It offers professional call management without the hassle of traditional phone hardware.
A Cloud IVR (Interactive Voice Response) solution is a cloud-hosted phone system that greets callers, routes them to the right department, and records conversations — without any physical hardware.
Sukam Apps offers flexible Cloud IVR pricing plans based on channels and features. Contact us for a custom quote based on your call volume.
Yes, Sukam Apps' Cloud IVR integrates seamlessly with Sukam Apps CRM and third-party tools like Zapier, Google Workspace, and WhatsApp API.
Absolutely. Cloud IVR requires no hardware investment, making it one of the most affordable ways for small and growing businesses to sound professional and manage calls efficiently.
Most businesses go live within minutes to a few hours, depending on the complexity of your IVR flow. India's telecom sector, regulated by TRAI, has seen fast-growing adoption of cloud-based business communication tools like Cloud IVR in recent years.
Yes, Sukam Apps' Cloud IVR supports multi-language greetings and menus — including Hindi, Punjabi, and other regional languages — so your customers across India can interact in the language they're most comfortable with.