Sukam Apps CRM for debt collection agencies brings every borrower account, call, payment promise, and follow-up into one system instead of scattered registers and spreadsheets. Your recovery team gets a live view of every case, agents get their daily follow-up list automatically, and managers can track collection performance across the entire team from a single dashboard.
Yes. Every account can be assigned to a specific recovery agent, and the CRM keeps a complete history of every call, visit, and payment promise made on that case. Managers can reassign cases instantly and see each agent's workload and recovery rate at any time.
Yes. Paired with Sukam Dialer & Call Center Solution and Cloud IVR, every collection call can be dialed, logged, and recorded directly against the borrower's account, so supervisors can review conversations, ensure compliant recovery practices, and coach agents using real call examples.
Yes. Using our WhatsApp API and Bulk SMS integration, you can trigger automatic payment due reminders, promise-to-pay confirmations, and settlement offers straight from the CRM, reducing the number of manual calls your agents need to make for routine follow-ups.
Yes. Access is role-based, so field agents only see the accounts assigned to them while managers get the full portfolio view, and all borrower details are stored securely on the cloud with regular backups, keeping sensitive contact and payment information protected.
Yes. Agents can log a promise-to-pay date and amount, partial settlements, and final closure status against every account, so managers always know which cases are on track, which are overdue, and which need to be escalated next.
Most debt collection agencies and NBFCs are fully onboarded within a few days, including importing existing borrower and case data from your current registers or software. You can book a free, no-obligation demo to see the CRM working with your own recovery process before you decide.
