Optimize Operations with Sukam Apps CRM

Sukam Apps CRM: Ideal Solution for IT Companies

Feature

Boost Profitability with SukamApp's CRM Solutions

Sales Management

Keep track of leads and opportunities through each stage to make well-informed decisions.
Establish a lead qualification process to ensure your sales team prioritizes leads with the greatest potential.
Recognize opportunities to cross-sell to your current customer base.
Create effective strategies to ensure your sales efforts are in sync with your objectives.

Contract Management

Keep track of contract renewals, subscriptions, and annual maintenance contracts (AMCs) directly from your CRM.
Utilize CRM automation to receive timely reminders and notifications for contract renewals.
Reduce downtime and enhance client satisfaction with automatically generated preventive maintenance service (PMS) tickets.
Enhance renewal rates and client satisfaction by implementing a feedback mechanism to gather client input.

Customer Service & SLA Management

Enhance client trust and minimize downtime by proactively providing preventive maintenance services.
Automatically generate and allocate service tickets from various sources, such as emails and other channels.
Handle warranty claims and annual maintenance contract (AMC) support effectively to fulfill contractual commitments.
Establish SLAs (Service Level Agreements) based on product, contract terms, customer needs, or other parameters to ensure commitments are met.

Quotation Management

Keep tabs on quotation revisions to ensure clients receive precise and up-to-date proposals.
Sync final approved quotations seamlessly with your ERP system to generate sales orders or invoices.
Effectively handle product details including categories, vendors, pricing, taxes, descriptions, images, and more.
Maintain consistency in product data and pricing by syncing product masters with your ERP system.

Testimonial

Client Feedback & Reviews

“We have been using Sukam Apps Services’ Tally On Cloud and Cloud IVR system for the past six years and they have been a great help to our business. Tally On Cloud has made it much easier for us to manage our finances and inventory, and the Cloud IVR system has provided a more efficient and personalized way for our clients to contact us. We are especially impressed with the way the two systems work together to provide a better customer experience.”

Pathvista

“We have been using Sukam Apps Services’ CRM and call centre solution for the past two years and they have been a great help to our business. The CRM system has helped us to keep track of our customers and their needs, and the call centre solution has helped us to provide a better customer service experience. We are especially impressed with the way the two systems work together to provide a seamless customer experience.”

Bells Overseas

“We have been using Sukam Apps Services’ CRM and WhatsApp API for the past three years and they have been a great help to our business. The CRM system has helped us to keep track of our students and their progress, and the WhatsApp API has allowed us to connect with them in a more timely and convenient way. We are especially impressed with the way the two systems work together to provide a better student experience.”