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CRM for IT & Software Companies: Sales, Projects & Support

Leads, proposals, projects, tickets and renewals in one system. Sukam CRM helps IT companies, agencies and system integrators close more deals, deliver projects on time and never miss an AMC or subscription renewal.

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Proposals with versionsTickets with SLARenewal reminders
Our clients

Trusted by Industry Leaders across India

From fast-growing local businesses to national brands, teams in manufacturing, education, immigration, healthcare and finance run their sales on Sukam Apps.

The problem

Why IT Companies Leak Revenue

IT businesses juggle sales, delivery and support in different tools. Things fall between them: a proposal, a renewal, a client complaint.

✕ How it works today✓ With Sukam CRM
Leads arrive in different inboxes (such as website forms, LinkedIn messages, Google Ads, IndiaMART, TradeIndia, or referral calls)—no one replies and the client awards the project to another agency.
Sukam Apps CRM auto-captures website, Google Ads, IndiaMART and TradeIndia leads within 3 seconds and assigns them round-robin with source tracking and instant mobile alerts.
Proposals and their versions (such as Gmail threads, Google Drive folders, or “final_v3_revised.pdf”) get lost—the client quotes an old rate and follow-up never happens.
Every proposal is a GST quotation with versions, sent as PDF on WhatsApp/email, with a follow-up reminder set automatically.
After closing, projects move to a separate tool (such as Trello, Jira, Excel, or a WhatsApp group)—sales loses sight of delivery and the client keeps chasing updates.
Won deals become tasks in the same CRM, and sales and delivery teams track status on one dashboard.
AMC, domain, hosting, and software licence renewals (such as Excel trackers or old Tally invoices) are missed—the client’s website goes down and they switch agencies.
Sukam Apps sends AMC/renewal reminders for every AMC, hosting and licence to the team and the client on WhatsApp/email.
Support requests (such as client WhatsApp groups, calls to personal numbers, or emails) arrive with no SLA—urgent bugs get buried and the client escalates.
Every request becomes a ticket with SLA and engineer assignment, with alerts before the SLA is breached.
No one knows how much time a project really took (such as developers’ Excel timesheets or “done by tomorrow” on WhatsApp)—fixed-price projects lose money and billing falls short.
Tasks for every project and client are logged in the CRM, and dashboards show project-wise progress and team activity.
How it works

How Sukam CRM Works for IT Companies

From lead to long-term client, in one flow.

Lead

Website forms, LinkedIn, IndiaMART, TradeIndia, calls and referrals in one pipeline.

Proposal

Scope, pricing and versions. Follow-ups till the deal is won.

Project

Won deal becomes a project with milestones, tasks and time logs.

Support

Client issues as tickets with priority, SLA and history.

Renew

AMC, subscription, hosting and licence renewals with reminders.

Features

CRM Features for IT Businesses

For software companies, SaaS, agencies, system integrators and IT service providers.

Sales Pipeline

Custom stages for discovery, demo, proposal and negotiation, with deal value and probability.

Proposals & Quotations

Multi-item quotations with GST and versions, sent as PDF from the CRM.

Projects & Tasks

Milestones, tasks and owners for every project, with progress visible to sales.

Time & Cost Tracking

Log time on projects and tickets to know the real cost of every client.

Helpdesk with SLA

Tickets from email and WhatsApp with priority, SLA and escalation.

AMC & Subscription Renewals

Track AMCs, hosting, domains and licences with renewal reminders.

API & Webhooks

Connect your website, product or other tools using full API access.

Team Attendance & Activity

Attendance, leaves and work-from-home status for your team in the same system.

Sukam CRM connects with Google Workspace, Zapier, Pabbly and viaSocket, syncs accounts with Tally, and gives your support team a Sukam Cloud IVR number so every client call is recorded and linked to the ticket.

Before & after

What Changes for Your IT Business

Without CRMHow it works today

  • Leads in spreadsheets and inboxes
  • Proposals searched in old emails
  • Projects in a separate tool, disconnected from sales
  • Renewals noticed after the client complains
  • Support handled on personal WhatsApp

With Sukam CRMWhat changes

  • One pipeline for every lead
  • Every proposal version saved with follow-ups
  • Projects and tasks linked to the client
  • Renewal reminders weeks before expiry
  • Tickets with SLA and full history
Who uses it

Who Uses Sukam CRM in IT

Software Development CompaniesSaaS BusinessesIT Hardware & NetworkingSystem IntegratorsWeb & Digital Marketing AgenciesCybersecurity FirmsCloud & Hosting ResellersIT Staffing CompaniesAMC & IT Support ProvidersERP & Tally Partners
Integrations

25+ Integrations to the tools you already use

Sukam CRM connects with the lead portals, WhatsApp, cloud telephony, email, accounting and automation tools Indian businesses run on. Leads, calls and invoices sync automatically, so your team works from one screen.

  • Lead portals
  • WhatsApp & social
  • Cloud telephony
  • Email
  • Accounting
  • Automation
Explore all integrations Book a free demo
Connected ecosystem

Everything a IT Industry Business Needs, Connected

CRM, calling, WhatsApp and accounting on one platform. No copy-paste between five different apps.

Sukam CRMSales, support & process
Sukam Cloud IVROne business number
WhatsApp API CRMOfficial API + team inbox
Sukam Tally On CloudTally from any browser
Bulk SMS, WhatsApp & RCSCampaigns & reminders
Saaransh AI Business InsightsAI call reports
FAQ

CRM for IT Industry: Frequently Asked Questions

What does a CRM for IT companies do?

It connects sales, projects and support: leads and proposals, won deals as projects, client tickets with SLA, and AMC or subscription renewals, all in one system.

Can we manage projects and tasks in the CRM?

Yes. Won deals can be converted into projects with milestones, tasks, owners and time logs.

Does it have a helpdesk with SLA?

Yes. Emails and messages can become tickets with priority, SLA, owner and escalation.

Can we track AMC and subscription renewals?

Yes. AMCs, hosting, domains and licences can be tracked with automatic reminders before expiry.

Can we connect Sukam CRM with our website or product?

Yes. Sukam CRM provides full API access and works with tools like Zapier, Pabbly, viaSocket and Google Workspace.

Can we try it before buying?

Yes. Book a free demo and our team will show the complete sales-to-support flow for an IT business.

Other industries

Sukam CRM for Other Industries

CRM for ManufacturingCRM for Debt CollectionCRM for Wealth ManagementCRM for Immigration ConsultantsCRM for Hotel IndustryCRM for Real EstateCRM for Medical EquipmentAll Sukam CRM Features

Run Sales, Delivery and Support From One Place

See Sukam CRM set up for an IT or software company. Free demo, no commitment.

Book a Free Demo →💬 WhatsApp Us📞 Call +91 99142 49191
1,500+Businesses supported
12,000+Active users
16+Years experience