Unlock Your Business Potential with Sukam Apps CRM
Seamless Management, Automated Growth, and Unparalleled Support
At Sukam Apps, we believe that managing your business shouldn’t be a challenge; it should be a breeze. That’s why we’ve developed a comprehensive CRM (Customer Relationship Management) solution designed to empower your business and elevate your customer relationships to new heights.
Key Benefits
| Streamline Your Sales Efforts |
| Enhance Customer Support and Ticket Management |
| Stay Connected On-the-Go with Mobile CRM |
| Optimize Your Sales and Support Desk with Call Center Integration |
| Harness the Power of Marketing Automation |
| Seamlessly Integrate with Your Existing Tools and Software |
Technical Details
| Mobile Apps | Yes |
| API | Yes |
| Cloud + Mobile | Yes |
| Data Privacy | Yes |
| Data Download | Yes |
Sales Management
| Leads | Unlimited |
| Follow-up / Comments | Unlimited |
| Opportunities | Unlimited |
| Quotations | Unlimited |
| Product Category | Unlimited |
| Product Master | Unlimited |
| Contracts / AMC | Unlimited |
| Companies / Accounts | Unlimited |
| Contacts / Persons | Unlimited |
| Activities / tasks / Docs / Attachments | Unlimited |
| Automated Follow-ups (Lead nurturing) | Yes |
| Sales Stages / Funnel | Unlimited |
| WA Chatbots | Yes |
| Lead/Opportunity Aging analysis | Yes |
| Sales Forecast Reports | Yes |
Helpdesk / Service Management
| Tickets | Unlimited |
| Inbound Email / SMS to Ticket | Yes |
| Follow up / Comments | Unlimited |
| Contracts / AMC | Unlimited |
| Service Level Agreement (SLA) | Unlimited |
| Bug / Feature Request tracking | Unlimited |
| Smart Feedback | Yes |
| Time/Cost Analysis | Yes |
| Activities / tasks / Docs / Attachments | Unlimited |
| Product Category | Unlimited |
| Product Master | Unlimited |
| Projects | Unlimited |
| RMA (Replacement Material Authorisation) | Unlimited |
| Monitor Turn around Time (TAT) | Yes |
| WA Chatbots | Yes |
Marketing Management
| Bulk Email/WA/SMS | Unlimited |
| Drip Marketing Campaigns for Email/WA/SMS | Yes |
| WhatsApp (Android) Integration | Yes |
| WhatsApp Business API (WABA) Integration | Yes |
| Cross Selling Module | Unlimited |
| Email to Lead | Unlimited |
| SMS to Lead | Unlimited |
| Website to Leads | Unlimited |
| Rule Based Automatic Lead Allocation | Unlimited |
| Capture Leads from Portals / Market Places | Unlimited |
| WA Chatbots | Yes |
| Marketing ROI Analysis | Yes |
Dashboards, Reporting & Analysis
| OPR Dashboard | Yes |
| List View / Basic Search | Yes |
| Advance Search | Yes |
| Saved Filter/Search | Unlimited |
| Global Search | Unlimited |
| Detailed Reports (Customisable) | Unlimited |
| Matrix (Pivot) Reports | Unlimited |
| Google Sheet Integration | Yes |
| Google Data Studio Integration | Yes |
| Scheduled Reports (Email) | Yes |
CRM Integration
| Website Integration (API) | Yes |
| Marketplace / Yellow Pages Connectors | Yes |
| Email Integration (Inbound/outbound) | Yes |
| SMS gateway Integration | Yes |
| WhatsApp Business API (WABA) Integration | Yes |
| WhatsApp (Android) Integration | Yes |
| Tally ERP integration | Yes |
| Telephony Integration | Yes |
Activities / Tasks / Docs / Attachment
| Email Integration (Inbound/outbound) | Yes |
| Meetings / Visits / Tasks Management | Yes |
| Calls/SMS/emails, WhatsApp | Yes |
| Documents & Attachments | Yes |
HR Management
| Attendance management | Yes |
| Leave Application & Approval YesYes | Yes |
| Holiday Management | Yes |
| Work From Home | Yes |
| User Activity | Yes |
| Time/Cost Analysis | Yes |
| Jobs / Hiring / Application Management | Yes |
Project Management
| Projects Tracking | Yes |
| Project Tasks | Yes |
| Time/Cost Analysis | Yes |
Data Management
| Storage | Unlimited |
| API for Extending CRM | Yes |
| Data Imports / Exports / Downloads | Unlimited |
| Google Sheet Integration | Yes |
| Data De-duplication & Merging | Yes |
| Tags (flexible categorisation) | Unlimited |
| Data Categorisation | Unlimited |
| Custom Module | Unlimited |
| Custom Fields | Unlimited |
| Custom Layout | Yes |
| Approval Management | Yes |
| Change Log | Yes |
Data & CRM Security
| Roles | Unlimited |
| Permissions | Unlimited |
| Teams / Groups | Unlimited |
| IP Access restriction | Yes |
| Mobile IMEI Lock | Yes |
| Two Factor Authentication (2FA) | Yes |
Features of CRM
Sales CRM
Designed for making the life of Sales Executives as easy as possible. Manage your Leads, Opportunities, Sales Funnel, Sales Activities and Sales Reporting easily with CRM
Helpdesk CRM
Manage Support Tickets, AMC, Product details, Product Warranties, Product subscriptions SLAs, Escalations easily with CRM software. Proper ITSM based on ITIL Standards
Mobile CRM
Mobile CRM Software Never miss an appointment, track your activities easily. Log Calls and SMS automatically. Mobile Dashboard manage your team. Configurable Mobile App
Call Center CRM
Manage Sales and Support desk with built in integration with Synapse, which is Call Center Software. Suitable for a small team as well as large teams for any kind of processes.
CRM For Marketing
Email, SMS, WhatsApp Automation for lead nurturing, Cross Selling and up-selling. Use Account-based marketing with proper categorisation Industry-wise, Product wise or region wise.
CRM Integrations
CRM integrates with your website, Yellow Pages Portals, your ERP or any other software application. Built-in integrations include SMS, Email Tracking, Telephony, LinkedIn, etc
Custom CRM
CRM is great out of the box, but it can be customised to suit your Business Processes. Every module, every field, every automation, every report can be customised.
CRM API
CRM comes with a secured web API that can be used to integrate with any software application like ERP etc. Comes with complete documentation, Sample files & telephonic support.
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