Solutions › Call Center Solution

Call Center Software for Human Agents & AI Calling, on One Platform

Your team stays in control. AI handles the extra load. No missed lead, no idle agent.✦✦ Sukam CallEngine runs a complete human-operated call center on PRI lines, SIP trunks, VoIP or GSM gateways, and adds AI Calling Agents for automated inbound and outbound calls, all connected to one built-in CRM.

Book a Free Demo →📞 +91 99142 49191 💬 WhatsApp Demo

PRI, SIP, VoIP & GSM GatewayLive agents + AI Calling AgentsBuilt-in CRM

Our clients

Trusted by Industry Leaders across India

From fast-growing local businesses to national brands, teams in manufacturing, education, immigration, healthcare and finance run their sales on Sukam Apps.

Human + AI

Human Agents and AI Calling Agents, Working Side by Side

AI does not replace your team. Your agents keep handling the calls that need a human touch, while AI Calling Agents take care of routine inbound and outbound calls, on the same platform and CRM.

Human-Operated Call Center

Works on PRI lines, SIP trunks, VoIP and GSM gateways
Predictive & progressive auto-dialer
Live agent monitoring: spy, whisper & barge
Call recording, queues & IVR routing

Book a Free Demo →

AI Calling Agents

AI Voicebot answers inbound calls 24/7
Outbound AI calls for reminders, follow-ups & surveys
Speech analytics on every call
Runs alongside your human team, not instead of it

Talk to an Expert →

Highlights

Why Teams Switch to Sukam CallEngine

Built-in CRM

Ensures smoother, context-rich customer interactions.

AI Intelligence

Leverage Voicebot and Speech Analytics for better insights.

Performance Tracking

Effectively analyzes both team and individual agent performance.

Simplified Handling

Effortlessly manage both inbound and outbound call traffic.

Feature

Discover the Power of Sukam CallEngine Features

Management & Security

Live Dashboard: Offers real-time insights into crucial call center metrics, including Call Volume, AHT, status, and agent performance.
Real-time Call Management: Enhance Quality Assurance (QA) with Spy, Whisper, and Barge features, allowing supervisors to join calls as necessary.
Missed Call Management: Automatically sends an SMS follow-up for missed calls and a “thank you” message after hang-ups, enhancing customer engagement.
Secure Call Recording: All calls are securely recorded for quality control, future reference, and protection of sensitive information.
Omnichannel Support: Integrates all communication channels (calls, SMS, etc.) into a single platform for consistent, high-level support.
SIP, PRI, VoIP & GSM Gateway Support: Supports SIP, PRI, VoIP, SIM and GSM Gateway, ensuring flexible connectivity and integration with various telephony systems.

Core Intelligence & Automation

AI Voice Bot: Provides 24/7, human-like support, ensuring faster, error-free resolutions and dramatically improving operational efficiency.
Speech Analytics: Automatically monitors and analyzes calls in real-time, providing actionable data to optimize agent performance and customer service strategy.
Advanced IVR and ACD: Automates sophisticated call routing and distribution, ensuring calls are handled efficiently, reducing wait times, and boosting satisfaction.
SVB (Sukam Voice Broadcasting): Efficiently delivers pre-recorded messages to multiple recipients, ensuring consistent communication while saving valuable time.

Productivity & Agent Support

Auto Dialing: Predictive and Progressive Dialers connect agents only to live calls, significantly boosting productivity and minimizing idle time.
CRM Screen Pop-Up: Instantly displays customer information on the CRM screen during an incoming call for quick, effective, and informed responses.
Click-to-Call: Allows instant dialing directly from the application, simplifying customer outreach and speeding up response times.
Remote Work Capability: Supports flexibility and business continuity by enabling agents to work securely and productively from any location.
Break Management: Efficiently tracks and manages employee breaks in real-time to maintain optimal staffing levels and consistent productivity.

Integrations

25+ Integrations to the tools you already use

Sukam Apps CRM connects with the lead portals, WhatsApp, cloud telephony, email, accounting and automation tools Indian businesses run on. Leads, calls and invoices sync automatically, so your team works from one screen.

Lead portals
WhatsApp & social
Cloud telephony
Email
Accounting
Automation

Explore all integrations Book a free demo

Industries

Solutions Tailored for Your Industry

Loan Services Provider

Accelerates loan processing by automating dialing, routing calls to the right agent instantly, and tracking application status via CRM integration.

Debt Collection

Manages payment recovery efficiently by using automated EVB broadcasts and tracking agent performance from a single platform.

Wealth Management

Nurtures client relationships and manages assets by logging all communications and tracking opportunities within the built-in CRM.

Immigration Consultants

Tracks documentation and client progress using call logging, automated reminders, and IVR routing for seamless case management.

Hotel Industry

Elevates guest experience by personalizing bookings and gathering feedback through seamless call management and CRM data integration.

Automobile Industry

Automates service reminders and tracks sales leads using integrated telephony and CRM for timely customer follow-up.

IT Industry

Ensures high SLA adherence and efficient issue resolution through unified ticketing, IVR automation, and real-time call monitoring.

Real Estate

Boosts lead conversion by enabling instant communication via Click-to-Call, intelligent routing, and screen pop-ups with client data.

Why Sukam CallEngine

Why Sukam CallEngine Stands Out

Choose Sukam CallEngine for a unified, scalable solution that enhances communication, optimizes workflows, and delivers measurable productivity gains.

Centralized Telecalling Solution

Manage all your telecommunication needs from a single, unified platform for maximum simplicity and efficiency.

Security & Restrictions

Ensure data protection with advanced measures like IP Restriction, Number Masking, and Role/Team access control.

Advanced Call Management

Benefit from features like predictive dialing, sophisticated routing, and comprehensive call logs and recordings.

Customizable Workflows

The integrated CRM allows for customized workflows, ensuring the system adapts precisely to your specific business processes.

Scalable Architecture

Designed to seamlessly grow and adapt to the evolving and unique requirements of your business.

Implementation & Handholding

Receive complete support and dedicated guidance during setup and ongoing operations for a smooth transition.

Multichannel Support

Easily integrates with SIP, PRI, VoIP, GSM Gateway, SMS, and more, ensuring complete and streamlined communication across diverse media.

CRM Integration

Effortlessly connects with any existing CRM via APIs and integrates smoothly with EPBX/IPPBX and mobile apps for a seamless experience.

Real-World Applications

Sukam CallEngine: Real-World Applications

Increase customer interactions and streamline workflows across diverse business functions with our integrated solutions.

Appointment & Lead Management

IVR routes calls to the best agent; Click-to-call enables rapid communication; screen pop provides client info instantly; call data is analyzed for continuous improvement.

Payment Recovery Solution

Automated SVB broadcasts deliver timely reminders; offers are personalized based on payment history; agents use automated dialing to ensure connection before transfer.

Help Desk Support Management

Unified ticketing manages interactions across all channels; multilevel IVR automates responses and directs tickets; live dashboard monitors performance and collects feedback.

Distribution Network Management

Streamline repetitive order collection and manage payment reminders easily; effectively manage and track distributor’s area-wise sales and stay connected with the network.

FAQ

Sukam CallEngine Call Center: Frequently Asked Questions

Which telephony lines does Sukam CallEngine support?

It supports PRI lines, SIP trunks, VoIP, SIM and GSM gateways, so it fits the telephony setup you already have.

Do AI Calling Agents replace our human agents?

No. Your agents keep handling the calls that need a human touch, while AI Calling Agents take care of routine inbound and outbound calls on the same platform and CRM.

Which auto-dialers are included?

Predictive and progressive auto-dialers connect agents only to live calls, which cuts idle time and raises productivity.

Can supervisors monitor live calls?

Yes. The live dashboard shows call volume, AHT, status and agent performance, and supervisors can spy, whisper or barge into calls for quality checks.

Are calls recorded?

Yes. All calls are securely recorded for quality control and future reference.

Does it come with a CRM?

Yes. Sukam CallEngine has a built-in CRM, and a screen pop-up shows the caller’s details to the agent instantly.

What happens with missed calls?

Missed calls automatically get an SMS follow-up, and callers can receive a thank-you message after the call ends.

Partner program

Discover the Perfect Partnership Program for You.

Sales Partner

Boost your revenue by selling our products.

Referral Partner

Earn rewards by referring new clients to us.

Implementation Partner

Join us as our CRM Implementation Partner.

Become a Partner →

Ecosystem

Part of the Sukam Apps Ecosystem

CRM, calling, WhatsApp and accounting, all connected on one platform.

Sukam Apps CRMLeads, pipeline, follow-ups WhatsApp API CRMOfficial Meta API + team inbox Sukam Tally On CloudTally from any browser Sukam Cloud IVRBusiness number + routing Bulk MessagingSMS, WhatsApp & RCS Mobile App For TelecallerMobile calling + tracking

Elevate Your Business Communication Today with Sukam CallEngine.

Seamlessly integrate telephony with CRM to enhance customer interactions, streamline workflows, and boost productivity.

Book a Free Demo →💬 WhatsApp Us 📞 Call +91 99142 49191

1,500+Businesses supported

12,000+Active users

15+Years experience