Sukam Apps / Sukam Apps Mobile CRM Application is designed to assist you in automatically tracking calls, emails, and other interactions with your business contacts on your CRM. It allows access to CRM information during calls through an enhanced Caller ID. The Sukam Apps Application integrates seamlessly with Sukam Apps.
Details of Personal Information Collected by Sukam Apps / Sukam Apps Mobile CRM and How It Is Used
| Data Collected | Why Do We Collect This Data? | Who Do We Share It With? | Why Do We Share It? |
|---|---|---|---|
|
Information
About Calls You
exchange with
customers |
To automatically log these calls on a CRM
of your choice. We also offer the option to
display this information on the app for
easy access during customer calls and
follow-ups. |
Sukam Apps |
To reduce the effort involved in
tracking customer interactions.
Note: This information will be stored
on our servers hosted on Data
Centre. |
|
Your Phone
Number |
To contact you for support, marketing, and
other activities. |
No One |
Not Applicable |
|
Your IP Address
and Device Details |
To manage the number of licenses and
assist in troubleshooting any issues that
may arise. |
Sukam Apps |
To help you identify and
troubleshoot issues during a support
chat. |
|
Customer
Contacts That You
Add Using the
App |
To identify a contact as a customer,
enabling users to access specific contact
details directly and log calls for specific
contacts. |
Sukam Apps |
To add these contacts to your
Sukam Apps for access through
other means and perspectives.
Note: This information will be stored
on our servers hosted on the Data
Centre. |
|
Notes That You
Add to A Contact
with attachments |
To store important information about your
interactions with a customer, including
images, documents, and GPS locations. |
Sukam Apps |
To reduce the effort involved in
tracking customer interactions.
Note: This information will be stored
on our servers hosted on Data
Centre. |
|
Your Location |
To store information about where you
meet your customers, including time taken
and distance traveled. Note: We DO NOT
collect this information automatically;
explicit actions in the app are required.
This feature is optional. |
Sukam Apps |
To reduce the effort involved in
tracking customer interactions.
Note: This information will be stored
on our servers hosted on Data
Centre. |
The Third-Party Services That We Use and Share Some of Your Data With
| Service | Why Do We Use It | What Data Do We Share with Them |
|---|---|---|
|
Google
Analytics For
Firebase |
To understand how our
app is used to improve
user experience. |
Anonymized information related to Application Opens,
Application Updates, Device Information, First Launches,
Geography/Region, In-app Purchases, Number of Sessions,
Number of Users, Operating Systems, Session Duration,
Usage Data, and an anonymized user id. Note: We do not
share personal information like email id or name with this
service. |
|
Crashlytics |
To receive notifications
when our app crashes
on your device for fixing
purposes. |
Android Device details: Device Manufacturer, Device Model,
OS Version (Android), Android SDK Version, App Version
(Sukam Apps) |
|
Firebase
Cloud
Messaging |
To send push
notifications via our
app. |
Android Device details: Device Manufacturer, Device Model,
OS Version (Android), Android SDK Version, App Version
(Sukam Apps) |
|
Google Drive
& Google
Sheet API |
To fetch CRM Report
data in Google
Spreadsheet. |
Data updated in Google Sheets or spreadsheets.
Spreadsheets and sheets will be created in user signed-in
accounts if users allow the permission. |
Sukam Apps Mobile CRM App
The term Sukam Apps Mobile CRM App refers to the Android application named Sukam Apps Mobile CRM, the Web Application called Sukam Apps, and the website www.sukamapps.com developed by Sukam Apps Services (referred to as “we” “our”, “us”, “Sukam Apps”, and “Company”).
We respect the privacy of our users and are fully committed to protecting the personal information that users (‘users’, ‘you’; or ‘your’) share with us in connection with the use of Sukam Apps Mobile CRM.
This Privacy Policy is intended to describe our practices regarding the information we may collect from you when you use Sukam Apps Mobile CRM, the manners in which we may use such information, and the options and rights available to you
This Privacy Policy does not apply to the practices of companies that we do not own or control or to individuals whom we do not employ or manage.
Table of Contents
6. How We Use the Information We Collect
7. How We Protect the Information We Collect
8. What Choices Do You Have Regarding Your Personal Information?
Questions
1. About the Service
Sukam Apps Mobile CRM / Sukam Apps is an application functioning as a CRM on mobile devices. It automatically tracks client calls along with offering various other features.
2. User Consent
By downloading, installing, accessing, or using Sukam Apps Mobile CRM, you expressly consent to be bound by the terms and conditions set forth in this Privacy Policy. You represent and warrant that you have all rights necessary to submit such information. If you are using Sukam Apps Mobile CRM for an organization, you consent to the terms of this Privacy Policy on behalf of that organization.
3. A Note About Children
Our services are not directed toward minors. To use Sukam Apps Mobile CRM, you must be over the age of 18. We do not knowingly collect personal information from anyone under the age of 18.
4. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Your continued use of Sukam Apps Mobile CRM after amendments constitutes acceptance of the updated terms.
5. Information We Collect
We may collect Personal Information and Non-Personal Information from our Users.
a. Personal Information
Information allowing identification or contact, alone or with other data, including name, address, telephone number, email, and non-public information associated with or linked to you.
b. Non-Personal Information (or) Anonymous Information
Information not associated with or linked to Personal Information, not permitting individualidentification.
Information You Provide to Us
When you interact with Sukam Apps Mobile CRM, we receive and securely store any information you willingly share with us or allow us to access. However, opting out of providing certain details may limit your ability to utilize some or all of Sukam Apps Mobile CRM&’s features. Here’s what we may collect from you:
1. Personal Information
Upon using Sukam Apps Mobile CRM, we may gather Personal Information, including your full name,email, mailing address, professional title, company name, and phone number. This information is collected when you first start using the app or when you update your profile.
Additionally, if you provide feedback or contact us via email, w’ll collect your name, email address, and any other content included in the email to respond to your inquiry. Feedback submitted within the app will also be collected to assist us in processing your suggestions or concerns.
2. Third-Party Account Information
Sukam Apps Mobile CRM integrates with Third-Party Platforms like Google. To link your Sukam Apps Mobile CRM account with these Third-Party Accounts and synchronize your contacts, we may request account information from these services. By providing your third-party account credentials, you authorize the transmission of certain content and information from those accounts into your Sukam Apps Mobile CRM account. This transmitted Third Party Account Information is subject to our Privacy Policy.
Please note that our Privacy Policy does not extend to the practices of these Third Party Services. Users are responsible for reviewing and understanding the privacy policies of such services.
3. Information about Others
When utilizing Sukam Apps Mobile CRM, we may access Contact Information from your address book, emails, or directly provided data. This includes details such as first name, last name, birth date, age, email address, gender, company, job title, photos, website URLs, and physical address.
Furthermore, Sukam Apps Mobile CRM offers a feature to display emails exchanged with specific contacts, provided users grant permission within the app. This feature involves copying an excerpt of emails, along with a link to the full email, to our servers for display. We do not store passwords to enable this feature.
Linking a Third-Party Account may result in the collection and storage of publicly available personal information about your contacts and friends from those Third Party Websites. This may include their photo, name, email address, groups, education and company history, relationship summary, websites, special dates, status messages, and other accessible content.
Other Information
Additionally, Sukam Apps Mobile CRM may collect the following information from you:
Call Logs: With your permission, we may collect a history of your calls.
Notes about Contacts: Sukam Apps Mobile CRM allows you to make notes about your contacts,
which we will securely store.
Reminders about Contacts: You can create reminders for contacts within Sukam Apps Mobile CRM, and we will retain this information securely.
b. Information Collected as You Access and Use Sukam Apps Mobile CRM
When you interact with Sukam Apps Mobile CRM, our servers, which may be managed by a third-party service provider, gather various information from you to ensure smooth operation and improve your experience. This information includes:
Browser and Device Information:
Browser type, operating system, Internet Protocol (IP) address, domain name, and timestamp of your visit.
Mobile device identifiers, brand, model, operating system version, screen resolution, network provider, language, and usage details related to Sukam Apps Mobile CRM.
In addition to any information, you actively provide, we employ technologies to automatically collect certain data whenever you engage with Sukam Apps Mobile CRM (referred to as & “Usage Information”). We may utilize analytics tools to understand how you utilize the app, with these tools governed by their respective privacy policies. We may also use technologies to track usage patterns in the context of app errors and crashes, generating logs for analysis.
We utilize cookies, tracking pixels, and URL information to gather data on your visit date and time, as well as the information you search for and view. Cookies are small data pieces sent to your compute’s hard drive while browsing a website. We employ both session and persistent cookies for a personalized experience, with persistent cookies removable per browser instructions. Additionally, unique cookies or pixels may be placed on your browser or emails to enhance service delivery.
Accessibility Service Usage: Sukam Apps Mobile CRM leverages the Accessibility Service API to offer touch gesture and navigation features, including single and multi-touch gestures and navigation actions such as back actions. This service enables features like sending WhatsApp Campaign messages through automation, involving clicks on WhatsApp icons and navigation to specific contact’s chat accounts. However, this process does not store or capture any personal or sensitive information and is exclusive to Sukam Apps Mobile CRM.
c. Aggregate Information
We compile statistical data on the collective usage of the Service by both registered and unregistered users (referred to as “Aggregate Information”). This information, derived from various sources including Personal Information, remains non-personal and is not linked back to individual users or accounts.
d. Information Third Parties Collect About You
Third-Party Websites linked to your Sukam Apps Mobile CRM account may also collect data, the specifics of which may not be known to us. Users are encouraged to review the terms of service and privacy policies of these services for a better understanding of their data collection practices.
6. How We Use the Information We Collect
Use of Non-Personal or Anonymous Information: We utilize Non-Personal Information for analyzingusage patterns to enhance our services, with the right to transfer or disclose it to third parties at our discretion. This data excludes information identifying individuals directly.
Use of Personal Information and Contact Information:
General Use: Personal and Contact Information is utilized for account creation, identification, administration, and service provision.
Enhancing Sukam Apps Mobile CRM: We personalize and improve the app, analyze user behavior, respond to inquiries, and provide offers and information of interest.
Feature Provision: Personal and Contact Information is used to enable various features such as call log display, note and reminder backups, and contact correlation.
Sharing Aggregate Information: We share Aggregate Information with partners and service providers to enhance services and interface experiences. This data may also be used for advertising and marketing purposes. Additionally, third parties may share aggregated non-Personal Information with
us.
Sharing with Affiliates or Subsidiaries: Personal or Contact Information may be disclosed to affiliatesor subsidiaries, subject to this Privacy Policy.
Usage Information: We utilize analytics and crash reporting tools with access to Usage Information for performance analysis and improvement.
1. Sharing with Third Parties
We may enlist the assistance of third-party entities to carry out and enhance the Services we provide. These collaborations include, but are not limited to, quality assurance testing, account creation facilitation, technical support, and feedback processing. In the course of these activities, we may need to disclose your Personal Information, Contact Information, and other pertinent details to these third parties. Noteworthy third-party services encompass:
Google Firebase
IP Address Information
While we collect and retain IP address information, it remains private and is not publicly disclosed. However, there are instances where we share this information with our partners, service providers, and other parties involved in our business operations, as specified in this Privacy Policy.
Information You Choose to Share
You may access third-party services through our platform, such as by clicking links within our website. It’s important to note that we do not govern the privacy policies or practices of these third-party services. Therefore, it's your responsibility to review and comprehend the privacy policies of these services. This Privacy Policy solely pertains to information gathered through our Services.
Affiliates and Acquisitions
In certain circumstances, we may share some or all of your Personal Information with our parent company, subsidiaries, joint ventures, or other entities under common control (referred to as “Affiliates”). In such cases, our Affiliates are obligated to adhere to this Privacy Policy. If our company, business, or assets are acquired by another entity, that entity will assume control over the Personal Information collected by us, subject to the terms outlined in this Privacy Policy.
Sharing for Legal Compliance
We may share Personal Information or Contact Information in the following scenarios:
8. How We Protect Your Information
We implement appropriate security measures (physical, electronic, and procedural) to safeguard your Personal Information against unauthorized access and disclosure. However, it’s important to recognize that no system can guarantee complete security. Factors such as unauthorized access, hardware or software failures, and others may compromise data security at any time. Therefore,
while we take proactive measures to protect your information, we cannot guarantee its absolute security.
Your Privacy Choices
GDPR Requirements
We adhere to GDPR requirements concerning breach notification, right to access, right to be forgotten, data portability, and privacy by design. Below are clarifications regarding Sukam Apps Mobile CRM’s compliance with these regulations:
Breach Notification
All breach-related monitoring and notifications are managed by senior management and guaranteed to be executed within 72 hours.
Right to Access
Users can obtain a copy of their personal data by sending an email request to admin@sukamapps.com with the subject line: “Request for my data.” The requested data will be provided in an electronic format upon verification of the user’s email.
Right to be Forgotten
Users can request the erasure of their data by emailing admin@sukamapps.com with the subject line: “Request to delete my data.” Confirmation of data deletion will be provided via email, after which the user must uninstall the app.
Data Portability
Personal data can be obtained by sending an email request to admin@sukamapps.com. The user will receive a copy of the data tables (in CSV format) in response to the email.
Privacy by Design
Sukam Apps Mobile CRM is designed with user data privacy in mind, incorporating measures such asdata minimization, limited access to user data, and anonymization of personal data during troubleshooting.
9. Questions
If you have any questions or comments regarding this Privacy Policy, please feel free to email us at admin@sukamapps.com. We strive to respond within a reasonable timeframe. By contacting us, you acknowledge that you have the freedom to do so and agree not to provide any information that infringes upon third-party rights. Additionally, you acknowledge that any information provided to us becomes the exclusive property of the Company, which may utilize it at its discretion.
