Smart Call Management at Affordable Prices
Built for Your Business with Zero Hardware Costs
Add multiple agents and departments behind one virtual phone number.
Welcome your callers with a customized and professional voice message.
Callers can easily connect with their concerned department/agent based on their input in IVR menu.
Customer conversations are automatically recorded and stored on cloud for future purpose.
Check the number of your missed, attended, and outgoing calls agent and department wise.
Ensure effective follow-up on your missed customer calls with timely notifications of the same.
Advanced Live Dashboard providing immediate visibility into call traffic statistics
Advanced Multi-level IVR offering tailored self-help options to enhance customer experience.
Scalable infrastructure featuring unlimited channels, agent seats, and full call-log recording.
Instant SMS alerts for agents containing detailed caller information upon call termination.
Advanced call monitoring designed to enhance operational efficiency and revenue generation.
Seamless API integration enabling full compatibility with third-party enterprise systems.
Advanced filtering tools for generating highly customized, data-driven call reports.
Download CSV File for flexible data analysis and custom reporting in Excel.
Play a recorded message to the callers who call after office hours
Advanced security filters to identify and restrict unauthorized or malicious callers.
Integrated call notation system for documenting specific conversational insights.
End-to-end encryption for all calls to ensure maximum security and data privacy
Let your callers speak to the same agent they spoke before
Ring all agents at once to ensure zero missed calls.
Smart call distribution featuring round-robin load balancing and priority-based routing.
Explore the versatility of both Inbound and Outbound IVR capabilities. Conduct interactive sessions seamlessly on both incoming and outgoing calls, automating outbound calls for efficient communication.
Stay informed with our intuitive dashboard offering real-time insights. Monitor vital metrics such as agent status, abandoned calls, and missed calls. Empower your decision-making with actionable data for optimizing performance.
Choose from a range of IVR options to suit your unique needs. Whether it's a simple single-step IVR, a multi-level IVR system, advanced configurations, or customized solutions, we offer versatile options. Integrate pre-recorded audio or text-to-speech applications for added flexibility.
Integrate our sukam apps CRM solution seamlessly into your IVR system for enhanced customer interactions. Benefit from customizable call pop-ups displaying caller information, streamlining workflows, and improving efficiency in customer relationship management.
“We have been using Sukam Apps Services’ Tally On Cloud and Cloud IVR system for the past six years and they have been a great help to our business. Tally On Cloud has made it much easier for us to manage our finances and inventory, and the Cloud IVR system has provided a more efficient and personalized way for our clients to contact us. We are especially impressed with the way the two systems work together to provide a better customer experience.”
“We have been using Sukam Apps Services’ CRM and call centre solution for the past two years and they have been a great help to our business. The CRM system has helped us to keep track of our customers and their needs, and the call centre solution has helped us to provide a better customer service experience. We are especially impressed with the way the two systems work together to provide a seamless customer experience.”
“We have been using Sukam Apps Services’ CRM and WhatsApp API for the past three years and they have been a great help to our business. The CRM system has helped us to keep track of our students and their progress, and the WhatsApp API has allowed us to connect with them in a more timely and convenient way. We are especially impressed with the way the two systems work together to provide a better student experience.”
