Sukam Apps CRM is a software solution that has been specifically designed for small and medium-sized enterprises in India.
It is very important to first understand what CRM is and the technical details associated with it. Sukam Apps CRM is a cloud-based CRM that allows you to access it from any location at any time via a web application.
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Additionally, there are native mobile apps available for iOS and Android platforms. This means that you can access your customer information anytime and anywhere, using any device that is convenient for you.
Sukam Apps CRM also offers integrated telephony and call centre solutions and cloud IVR as an optional feature. If you need it, you can easily customize it to meet your specific requirements. One of the key benefits of our CRM is that it is industry agnostic, meaning it can be used for any industry or vertical.
Moreover, it can be extended and integrated with other software systems using APIs. Our CRM is built on the latest PHP Laravel and MySQL technology stack, along with several other cutting-edge technologies.
Let us understand something about Sukam Apps Services
Sukam Apps has been in the industry since 2011 and started providing CRM services in 2015. The platform has been trusted by more than 170 clients and has served over 2500 users as of January 2022. With 7 different verticals, Sukam Apps has built a team of over 30 experts who are dedicated to providing the best services to its clients. Let’s explore how Sukam Apps CRM can assist you and the range of benefits it offers.
Sukam Apps CRM is capable of handling a wide range of tasks, except finance and inventory management, as these functions are generally associated with ERP software. Although both ERP and CRM are distinct software categories, Sukam Apps CRM is primarily focused on customer relationship management. With this in mind, the software offers an array of marketing features, including lead generation and capture via email, SMS, and WhatsApp marketing. Sukam Apps CRM can also integrate with your website or other marketing portals. Additionally, the software is designed to help you manage your sales leads and funnel, allowing you to keep track of your customers and prospects throughout the sales process.22,33,43,52,57
Sukam Apps CRM offers a convenient feature of single-click visits, meetings, and activity logging, which eliminates the need for manual data entry. The main objective behind designing an Indian CRM is to minimize the amount of data entry required.
We have a cutting-edge OPR dashboard, which stands for Open, Periodic, and Results. It’s a revolutionary tool that provides a comprehensive overview of your organization’s performance. We also have a video that goes into more detail about the OPR dashboard. This dashboard is accessible to everyone, from executives to team leaders and top management, providing a single point of access for all users. Additionally, the OPR dashboard is available on both mobile and web platforms. You can customize the OPR dashboard to suit individual Key Performance Indicator, and Key Results Area that helps measure a business’s success and progress. The drill-down feature of Sukam Apps CRM allows users to navigate through records and edit them at a granular level.
Let’s talk about Sukam Apps CRM pricing.
it is completely transparent with no hidden costs. The software is charged on a per-user, per-month or per-year basis, without any additional fees for hosting or support. Additionally, users can store unlimited records on the cloud. All of our add-ons are provided free of charge. However, there is an additional one-time cost for onboarding, customization, and integrations during the first year. After the first year, there will be no additional charges unless further customization is required.
We have found that 98% of self-implemented CRMs fail, and reactive or need-based support is ineffective. To address this, we have developed a unique implementation process that we are proud to say is the best in the world. Simply calling us, when you encounter an issue is not sufficient.
What makes our software unique is not the software itself, but rather our exceptional onboarding and support process. Each client is assigned an account manager who is a CRM expert as well as a functional expert in various business functions. This ensures that the support and guidance you receive is tailored to your specific needs and goals. We also provide individual onboarding for each user rather than group training, ensuring that each user receives personalized attention and training.
Additionally, we offer complimentary services such as CRM audits, workshops, lectures, and webinars to enhance your company’s usage of CRM. To facilitate communication and knowledge sharing, we have created a community group for all our customers. Initially, it was a WhatsApp group, but we have now moved to a Facebook group. For more information, please visit our website at www.sukamapps.com.
