Go2Market is a New Delhi-based cloud telephony provider offering hosted IVR, virtual numbers, and call management built for growing Indian businesses. A Go2Market cloud telephony integration connects that call infrastructure directly to your Sukam Apps CRM, so every inbound and outbound call is tracked against the right lead instead of living only in a call log.
What is Go2Market?
Go2Market builds cloud-hosted IVR and virtual number systems for small and mid-sized teams that need professional call handling without investing in on-premise PBX hardware. Its hosted IVR and cloud telephony solutions are used by sales and support teams across India to route calls, record conversations, and keep one shared business number instead of scattering enquiries across personal mobiles.
Why Connect Go2Market with Sukam Apps CRM
- Calls placed and received through Go2Market are automatically logged against the matching CRM record
- Virtual numbers keep individual staff mobile numbers private while presenting one professional business number
- IVR menus route callers to the right team or agent without manual transfers
- Call recordings stay attached to the lead or customer record for later reference
- Missed calls and call outcomes stay visible in the CRM, so no enquiry is lost between the phone and the pipeline
Why a Go2Market Integration Is Worth Setting Up
For a real estate brokerage juggling site-visit enquiries from multiple listing portals, or a distributor fielding dealer calls across several states, a phone call that isn’t logged anywhere is a lead that’s easy to lose track of. A Go2Market cloud telephony integration keeps that from happening by tying every call to a CRM record the moment it happens.
Because routing and virtual numbers are managed centrally, a manager can see which agent handled which call, how long enquiries take to get a callback, and where follow-ups are falling behind — without asking the team to manually note down every conversation.
Frequently Asked Questions
Does the integration work with an existing Go2Market virtual number?
Yes. An existing Go2Market virtual number can be connected to Sukam Apps CRM without needing to change the number your customers already call.
Can calls be routed to specific agents automatically?
Yes. Go2Market’s IVR routing rules can send callers to the right department or agent, and the resulting call is still logged against the CRM record.
Are call recordings available for every call?
Call recording can be enabled for all calls, which is useful for training, quality checks, and resolving disputes.
Is this suitable for a small team, not just a large call center?
Yes. A Go2Market integration scales from a two- or three-person sales desk to a larger calling team, since the same routing and logging apply at any size.
Can I see the full call history for a specific lead later?
Yes. Every call is logged against the CRM record, so the complete call history for a lead is available whenever it’s needed.
Does this replace WhatsApp or email support channels?
No. A Go2Market integration handles voice calls specifically and works alongside WhatsApp and email channels already connected to Sukam Apps CRM.
For a coaching institute handling admission enquiries by phone, or any team that relies on calls to close business, a Go2Market integration with Sukam Apps CRM turns scattered phone conversations into a searchable, trackable record. Get in touch with the Sukam Apps team to set it up.
