Centralized Business Number
Add multiple agents and departments behind one virtual phone number.
Solutions › Sukam Cloud IVR › Gurugram
Every call answered, routed & recorded. Sukam Cloud IVR gives businesses in Gurugram one professional number that greets every caller, sends them to the right team and records every conversation, with zero hardware. Setup and staff training by our team from Jalandhar.
of Trust — Since 2011
Compliant & Trusted IVR
Certified Google Partner
Handled In 15+ Years of Service
to Build better customer connections
From fast-growing local businesses to national brands, teams in manufacturing, education, immigration, healthcare and finance run their sales on Sukam Apps.
Missed calls after office hours
24×7 auto-attendantCalls reach the wrong person
Smart IVR routingNo record of customer calls
Recording + live reportsEnterprise-grade call management without the complexity: no technical team or hardware installation required.
Add multiple agents and departments behind one virtual phone number.
Callers can easily connect with their concerned department/agent based on their input in IVR menu.
Customer conversations are automatically recorded and stored on cloud for future purpose.
Advanced Live Dashboard providing immediate visibility into call traffic statistics.
Advanced Multi-level IVR offering tailored self-help options to enhance customer experience.
Seamless API integration enabling full compatibility with third-party enterprise systems.
Listen to live conversations between agents and customers without interrupting the call. Ideal for quality assurance, staff performance monitoring, and compliance reviews.
Guide agents during live calls without the customer hearing your instructions. Help your team handle objections, improve communication, and close more deals.
Join an ongoing call to assist agents directly, resolve customer escalations, and handle important conversations that need immediate managerial support.
Add a Click-to-Call button or form wherever your customers find you. When someone leaves their number, Sukam calls your team and the customer back within seconds, so the lead is still interested when you speak.
On your website, app, social page, WhatsApp or form. New enquiries and complaints can trigger it automatically.
The call goes to the right person, by department or skill, so sales leads reach sales and complaints reach support.
A second call reaches the customer and both are joined. Your team can also call any customer with one click from the CRM.
Reach leads while they are still on your page.
Every call is logged and recorded for review.
Regional-language greeting and hold music.
Neither side sees the other's personal number.
Useful for: loan and insurance enquiries, admissions and course leads, delivery and field teams that call customers without sharing personal numbers, and any business that gets leads from ads.
Whether you run a corporate office, a real estate project, a clinic or a service company in Gurugram, customer calls are where business starts. Sukam Cloud IVR makes sure every one of them is answered, routed and recorded.
Give your Gurugram office, showroom and field team one business number. Calls go to whoever is free, in the right department.
Our team from Jalandhar comes to your office in Gurugram to set up the IVR and train your staff. Support continues on phone and WhatsApp.
After-hours calls get an IVR message, a missed-call alert or a callback, so no customer in Gurugram is lost overnight.
Connect your calls to Sukam Apps CRM so every caller is saved as a lead, with the call recording attached.
Also see Cloud IVR in Panchkula, Delhi, Chandigarh and Haryana. Need WhatsApp too? See WhatsApp Business API in Gurugram, or explore all Sukam Cloud IVR features.
Gurugram is one of India's biggest corporate centres, with IT and BPO companies, startups, real estate developers and a large number of service businesses.
Give the whole team one professional number with queues, sticky agents and call reports.
Track buyer calls by campaign and record every site-visit conversation.
Multi-level IVR, call recording and CRM integration for customer support.
“Thank you for calling. Please choose from the following options.”
Record your greeting in Hindi or English, and change the options any time from your dashboard.
Explore the versatility of both Inbound and Outbound IVR capabilities. Conduct interactive sessions seamlessly on both incoming and outgoing calls, automating outbound calls for efficient communication.
Stay informed with our intuitive dashboard offering real-time insights. Monitor vital metrics such as agent status, abandoned calls, and missed calls. Empower your decision-making with actionable data for optimizing performance.
Choose from a range of IVR options to suit your unique needs. Whether it's a simple single-step IVR, a multi-level IVR system, advanced configurations, or customized solutions, we offer versatile options. Integrate pre-recorded audio or text-to-speech applications for added flexibility.
Integrate our Sukam Apps CRM solution seamlessly into your IVR system for enhanced customer interactions. Benefit from customizable call pop-ups displaying caller information, streamlining workflows, and improving efficiency in customer relationship management.
Yes. Sukam Apps provides Cloud IVR to businesses in Gurugram and across Haryana. You get a virtual business number, IVR greeting, call routing and call recording, with no hardware to install.
Yes. Our team from Jalandhar visits for setup and staff training in Punjab, Chandigarh and Haryana. After go-live you get a dedicated support person on phone and WhatsApp.
A Cloud IVR (Interactive Voice Response) solution is a cloud-hosted phone system that greets callers, routes them to the right department, and records conversations, without any physical hardware.
Yes, Sukam Apps' Cloud IVR integrates seamlessly with Sukam Apps CRM and third-party tools like Zapier, Google Workspace, and WhatsApp API.
Most businesses go live within minutes to a few hours, depending on the complexity of your IVR flow. India's telecom sector, regulated by TRAI, has seen fast-growing adoption of cloud-based business communication tools like Cloud IVR in recent years.
CRM, calling, WhatsApp and accounting, all connected on one platform.
Get a dedicated business number, a custom IVR greeting and call recording, live from day one.