Your Complete Call Center Roadmap: Sales, Support, and Flawless Security

Transform Your Communications:
AI-Powered Call Center & Integrated CRM

Built-in CRM: Ensures smoother, context-rich customer interactions.

AI Intelligence: Leverage Voicebot and Speech Analytics for better insights.

Performance Tracking: Effectively analyzes both team and individual agent performance.

Simplified Handling: Effortlessly manage both inbound and outbound call traffic.

Solutions Tailored for Your Industry

Loan Services Provider

Accelerates loan processing by automating dialing, routing calls to the right agent instantly, and tracking application status via CRM integration.

Debt Collection

Manages payment recovery efficiently by using automated EVB broadcasts and tracking agent performance from a single platform.

Wealth Management

Nurtures client relationships and manages assets by logging all communications and tracking opportunities within the built-in CRM.

Immigration Consultants

Tracks documentation and client progress using call logging, automated reminders, and IVR routing for seamless case management

Hotel Industry

Elevates guest experience by personalizing bookings and gathering feedback through seamless call management and CRM data integration.

Automobile Industrys

Automates service reminders and tracks sales leads using integrated telephony and CRM for timely customer follow-up.

IT Industry

Ensures high SLA adherence and efficient issue resolution through unified ticketing, IVR automation, and real-time call monitoring.

Real Estate

Boosts lead conversion by enabling instant communication via Click-to-Call, intelligent routing, and screen pop-ups with client data.

Trusted by Businesses Who Run on Our Solutions

Feature

Discover the Power of Sukam CallEngine Features

Management & Security

Live Dashboard : Offers real-time insights into crucial call center metrics, including Call Volume, AHT, status, and agent performance.
Real-time Call Management : Enhance Quality Assurance (QA) with Spy, Whisper, and Barge features, allowing supervisors to join calls as necessary.
Missed Call Management : Automatically sends an SMS follow-up for missed calls and a "thank you" message after hang-ups, enhancing customer engagement.
Secure Call Recording : All calls are securely recorded for quality control, future reference, and protection of sensitive information.
Omnichannel Support : Integrates all communication channels (calls, SMS, etc.) into a single platform for consistent, high-level support.
Broad Telephony Support : Supports SIP, PRI, VOIP, and SIM, ensuring flexible connectivity and integration with various telephony systems.

Core Intelligence & Automation

AI Voice Bot : Provides 24/7, human-like support, ensuring faster, error-free resolutions and dramatically improving operational efficiency.
Speech Analytics : Automatically monitors and analyzes calls in real-time, providing actionable data to optimize agent performance and customer service strategy.
Advanced IVR and ACD : Automates sophisticated call routing and distribution, ensuring calls are handled efficiently, reducing wait times, and boosting satisfaction.
SVB (Sukam Voice Broadcasting) : Efficiently delivers pre-recorded messages to multiple recipients, ensuring consistent communication while saving valuable time.

Productivity & Agent Support

Auto Dialing : Predictive and Progressive Dialers connect agents only to live calls, significantly boosting productivity and minimizing idle time.
CRM Screen Pop-Up : Instantly displays customer information on the CRM screen during an incoming call for quick, effective, and informed responses.
Click-to-Call : Allows instant dialing directly from the application, simplifying customer outreach and speeding up response times.
Remote Work Capability : Supports flexibility and business continuity by enabling agents to work securely and productively from any location.
Break Management : Efficiently tracks and manages employee breaks in real-time to maintain optimal staffing levels and consistent productivity.

Why Sukam CallEngine Stands Out

Choose Sukam CallEngine for a unified, scalable solution that enhances communication, optimizes workflows, and delivers measurable productivity gains.

Centralized Telecalling Solution

Manage all your telecommunication needs from a single, unified platform for maximum simplicity and efficiency.

Security & Restrictions

Ensure data protection with advanced measures like IP Restriction, Number Masking, and Role/Team access control.

Advanced Call Management

Benefit from features like predictive dialing, sophisticated routing, and comprehensive call logs and recordings.

Customizable Workflows

The integrated CRM allows for customized workflows, ensuring the system adapts precisely to your specific business processes.

Scalable Architecture

Designed to seamlessly grow and adapt to the evolving and unique requirements of your business.

Implementation & Handholding

Receive complete support and dedicated guidance during setup and ongoing operations for a smooth transition.

Multichannel Support

Easily integrates with PRI, SIP, VOIP, SMS, and more, ensuring complete and streamlined communication across diverse media.

CRM Integration

Effortlessly connects with any existing CRM via APIs and integrates smoothly with EPBX/IPPBX and mobile apps for a seamless experience.

Elevate your business communication today with Sukam CallEngine.

Seamlessly integrate telephony with CRM to enhance customer interactions, streamline workflows, and boost productivity.

Sukam CallEngine: Real-World Applications

Increase customer interactions and streamline workflows across diverse business functions with our integrated solutions:

Appointment & Lead Management

IVR routes calls to the best agent; Click-to-call enables rapid communication; screen pop provides client info instantly; call data is analyzed for continuous improvement.

Payment Recovery Solution

Automated SVB broadcasts deliver timely reminders; offers are personalized based on payment history; agents use automated dialing to ensure connection before transfer.

Help Desk Support Management

Unified ticketing manages interactions across all channels; multilevel IVR automates responses and directs tickets; live dashboard monitors performance and collects feedback.

Distribution Network Management

Streamline repetitive order collection and manage payment reminders easily; effectively manage and track distributor’s area-wise sales and stay connected with the network.

Discover the Perfect Partnership Program for You.

Sales Partner

Boost your revenue by selling our products.

Referral Partner

Earn rewards by referring new clients to us.

Implementation Partner

Join us as our CRM Implementation Partner.

Testimonial

Client Feedback & Reviews

“We have been using Sukam Apps Services’ Tally On Cloud and Cloud IVR system for the past six years and they have been a great help to our business. Tally On Cloud has made it much easier for us to manage our finances and inventory, and the Cloud IVR system has provided a more efficient and personalized way for our clients to contact us. We are especially impressed with the way the two systems work together to provide a better customer experience.”

Pathvista

“We have been using Sukam Apps Services’ CRM and call centre solution for the past two years and they have been a great help to our business. The CRM system has helped us to keep track of our customers and their needs, and the call centre solution has helped us to provide a better customer service experience. We are especially impressed with the way the two systems work together to provide a seamless customer experience.”

Bells Overseas

“We have been using Sukam Apps Services’ CRM and WhatsApp API for the past three years and they have been a great help to our business. The CRM system has helped us to keep track of our students and their progress, and the WhatsApp API has allowed us to connect with them in a more timely and convenient way. We are especially impressed with the way the two systems work together to provide a better student experience.”