Interakt is a well-known WhatsApp Business API platform in India with published plans and a self-serve setup. Sukam WhatsApp Business API is the official API delivered with a CRM behind it, on-site setup in Punjab/Chandigarh/Haryana, and one support person you can call. Here is the honest side-by-side.
You are a D2C or e-commerce brand that wants a self-serve WhatsApp tool with published pricing, Shopify-style integrations and a chatbot builder, and you are comfortable setting it up yourself.
You are a B2B or service SMB whose leads come from IndiaMART, TradeIndia, Justdial and calls, you want WhatsApp, CRM and IVR in one place, and you want someone to set it up at your office and stay reachable afterwards.
| Interakt | Sukam Apps WhatsApp Business API | |
|---|---|---|
| Published platform fee | Starter ₹3,499/quarter (≈₹1,166/month), Growth ₹2,799/month, Advanced ₹3,799/month, Enterprise on request; discounts on quarterly/yearly; GST extra. (As checked on its pricing page, Oct 2026.) | Platform fee quoted per business. REVIEW: Maninder: add platform fee range |
| Per-message charges | Meta rates plus a small markup: about ₹0.95–0.97 marketing, ₹0.14–0.16 utility, ₹0.13 authentication per message (India, before GST) | Meta per-message charges billed separately and shown separately from the Sukam platform fee — no hidden bundling. REVIEW: confirm whether Sukam adds any markup on Meta rates |
| Green tick (verified business) | Applies on your behalf; Meta decides | We help you apply; approval is Meta’s decision and is never guaranteed by us |
| Setup & training | Self-serve with docs and support | In-person setup and training at your office in Punjab, Chandigarh and Haryana; online elsewhere in India |
| Support | Email/chat support by plan | One dedicated support person per client on call and WhatsApp |
| CRM | Own inbox and contact tools; CRM integrations via connectors | Sukam Apps CRM from the same company: WhatsApp chats, broadcasts and follow-ups sit on the lead record with calls and emails |
| Lead sources | Website, ads, e-commerce platforms | IndiaMART, TradeIndia, Justdial, 99acres, Magicbricks, Google Ads, Facebook/Instagram and website leads flow into the same CRM and WhatsApp |
| Chatbot & broadcasts | Chatbot builder, broadcasts, catalog/commerce features | Broadcasts, templates, auto-replies and chatbots; REVIEW: list exact chatbot capability |
| Calling / IVR | Not a telephony product | Sukam Cloud IVR and CallEngine from the same vendor — a missed call can trigger a WhatsApp follow-up |
| Company | Interakt (Haptik / Jio Platforms group), Mumbai | Sukam Apps Services, Jalandhar, since 2011, 15+ staff |
Interakt details are taken from its public website and pricing page as on 8 October 2026 and may change; please verify with Interakt before buying. All trademarks belong to their owners. Sukam Apps pricing is quoted per business; ask us for a written quote.
Your WhatsApp Business API number can be migrated between Business Solution Providers through Meta’s migration process; your templates are re-submitted and your contact list is imported into Sukam Apps CRM. REVIEW: confirm migration steps and downtime
Interakt publishes plans from about ₹1,166/month (Starter, billed quarterly) to ₹3,799/month (Advanced) plus per-message charges at Meta rates with a small markup. Sukam quotes a platform fee per business and bills Meta charges separately. Compare platform fee + expected messages per month, not just the plan price.
We help you apply, but the green tick is Meta’s decision. No provider — including Interakt or Sukam — can guarantee it.
Yes, Meta allows migrating a WhatsApp Business API number between providers. We handle the request, re-submit your templates and import your contacts into the CRM.
No. Sukam WhatsApp Business API works inside Sukam Apps CRM, so chats, broadcasts, calls and lead sources are on one record. You can also use it with your existing CRM via integration.
D2C and e-commerce brands that want self-serve setup, catalog features and public pricing, and teams that do not need calling or an Indian B2B marketplace-connected CRM.
Call or WhatsApp us, tell us what you use today, and we will tell you honestly whether Sukam Apps is the right fit — including when it is not.
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