Quick answer
Cloud based CRM software runs on the internet, so your team can open leads and customer details from any device without installing anything. It costs a monthly subscription, updates and backs up automatically, and connects to WhatsApp, calling and lead sources.
Indian businesses are moving their customer data from Excel files and office computers to cloud based CRM software. This guide explains what a cloud CRM is, how it differs from installed (on-premise) CRM, and what to look for in cloud based CRM platforms.
What Is Cloud Based CRM Software?
Cloud based CRM software is a CRM that runs on the provider’s secure servers and is used through a browser or mobile app. You do not install anything on office computers, you pay a monthly or yearly subscription, and your team can open leads and customer details from the office, the field or home.
Cloud CRM vs On-Premise CRM
- Setup: cloud CRM is ready in days; on-premise needs a server, installation and IT staff.
- Access: cloud works on any device with internet; on-premise usually only inside the office network.
- Updates and backup: handled by the provider in the cloud; your responsibility on-premise.
- Cost: cloud is a predictable subscription; on-premise has a big upfront cost plus maintenance.
Benefits of Cloud Based CRM Platforms
- Mobile access for sales and service staff in the field.
- Real-time data: the owner sees the same pipeline as the team, live.
- Integrations: IndiaMART, website, Facebook ads, WhatsApp, Cloud IVR and Tally connect directly.
- Data safety: daily backups and user-wise permissions instead of files on one laptop.
- Easy scaling: add users or branches without new hardware.
Is Cloud CRM Data Safe?
A good cloud CRM uses encrypted connections (HTTPS), role-based access, activity logs and regular backups. Ask the provider where data is hosted, who can access it, and how you can export your data at any time. Also see CRM for customer service and our guide to the CRM full form and types.
How to Choose a Cloud CRM
- Simple screens your team will actually use daily.
- A strong mobile app (Android first in India).
- Built-in WhatsApp, calling and lead capture from your sources.
- Clear per-user pricing with no hidden setup fees.
- Local onboarding and support.
Sukam Apps Cloud CRM
Sukam Apps CRM is a cloud based CRM for Indian SMBs with web and Android apps, IndiaMART and TradeIndia lead capture, WhatsApp, Cloud IVR, a telecaller app and Tally integration. We do on-site setup and staff training in Punjab, Chandigarh, Haryana, Delhi NCR and Himachal Pradesh. For the rest of India, setup and training are fully online, in Hindi or English.
Want to see Sukam Apps cloud CRM working for your business? Call 99142 49191 or WhatsApp us for a free demo.
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Frequently Asked Questions
What is cloud based CRM software?
It is CRM software that runs on the provider’s servers and is used through a browser or mobile app, with a monthly or yearly subscription and no installation on office computers.
Is cloud CRM better than on-premise CRM?
For most small and medium businesses, yes: faster setup, lower upfront cost, mobile access, automatic updates and backups.
Is my data safe in a cloud CRM?
A good provider uses encrypted connections, user permissions, activity logs and daily backups, and lets you export your data at any time.
Can I use a cloud CRM on my mobile?
Yes. Sukam Apps CRM has an Android app for sales and service staff.
What are examples of cloud based CRM platforms?
Sukam Apps CRM, Zoho CRM, Salesforce and HubSpot are cloud based CRM platforms. Indian SMBs often prefer one with IndiaMART, WhatsApp and Tally integration and local support.
