Short answer: Cloud mobile CRM ne chote business aur badi companies ka farak khatam kar diya hai. Pehle CRM sirf badi companies ke paas hota tha: mehenga server, IT team, lamba setup. Ab chota business bhi wahi tools chalaata hai, mahine ke chhote kharche par, bina server ke. Aur chote business ke paas ek cheez badi company se zyada hai: speed. Faisla owner leta hai, turant. CRM is speed ko system ki taakat deta hai.
Pichhle article mein cross-selling ki galtiyan dekhi. Ab series ka aakhri article: sab kuch jod kar ek bada sach.
Cloud mobile CRM: pehle aur ab
| Pehle | Ab (cloud + mobile CRM) |
|---|---|
| Apna server, IT team | Internet aur login kaafi |
| Lakhon ka setup | Mahine ka chhota kharcha |
| Sirf office ke computer par | Mobile par, kahin se bhi |
| Mahino ka setup | Kuch dinon mein shuru |
| Updates ke liye alag kharcha | Updates apne aap |
Is model ko Software as a Service (SaaS) kehte hain.
Chote business ki 5 taakat, CRM ke saath
- Speed: Badi company mein lead kai logon se guzar kar der se call hoti hai. Aapke CRM mein lead kuch minute mein salesman ke mobile par. Pehla call jeetta hai.
- Personal rishta: Owner khud bade client ko jaanta hai. CRM har client ki history yaad rakhta hai, taaki rishta salesman badalne par bhi bana rahe.
- Local samajh: Punjab, Haryana, Chandigarh ka market aap jaante hain. CRM ka data aapko batata hai ki kis shehar, kis industry mein sabse zyada mauka hai.
- Lachila process: Badi company ko ek badlaav mein mahine lagte hain. Aap agle hafte CRM mein stage badal sakte ho.
- Har jagah se kaam: Owner factory, client ya travel mein ho, mobile CRM se business uski jeb mein hai.
Series ka saar: 5 chapters, 5 kadam
- Chapter 1: Samjho ki CRM kyun aur kab chahiye.
- Chapter 2: Samajhdaari se kharido, vendor ki baaton mein mat aao.
- Chapter 3: Sahi admin, saaf process, kam fields aur saaf data ke saath lagao.
- Chapter 4: Boss khud use kare, parallel reporting band, review sirf CRM par.
- Chapter 5: CRM ke data se business badhaao: lost deals, persona, cross-selling.
Poori series
- Excel Chhodo, CRM Apnayo
- Best CRM Software Kaise Chunein
- Business Owner ke Asli 2 Kaam
- Policy, Process aur Culture
- CRM vs ERP
- Kya Aapka Business CRM ke Layak Hai?
- Kya CRM Sach Mein Mehanga Hai?
- Vendors ki Badi Baaton se Kaise Bachein
- CRM Vendors ke Marketing Trap
- Team ki Real Requirements
- Demo mein Mushkil Sawaal
- CRM Admin Kaun Ho?
- CRM Admin ki 5 Zimmedariyan
- Sales Workflow Redesign
- Compulsory Fields Kitni Hon
- Data Quality Management
- Customization se Kyun Bachein
- Quotations vs Proposals
- Purana Garbage Data
- CRM Training ka Sahi Tarika
- Team CRM Kyun Use Nahi Karti?
- Practice Don’t Preach
- Parallel Reporting Band Karein
- CRM aur Privacy ka Darr
- Owner-Notification Feature
- WhatsApp, SMS aur Email Templates
- Employee Chhod Jaaye ya Naya Aaye
- Review Meeting 15 Minute mein
- Nadi-Parikshan (DSP Principle)
- Dashboards vs Analytical Reports
- Har 60 Din CRM Audit
- Sales Targets vs Sales Forecast
- Support Team Pehle Kyun Apnaati Hai
- Lost Deal Analysis
- Customer Persona
- Cross-Selling aur Up-Selling
- Cross-Selling ki Galtiyan
- SME’s Secret Weapon (yeh article)
FAQ
Cloud CRM kya hota hai?
Internet par chalne wala CRM, jisme apna server ya IT team nahi chahiye.
Kya chote business ke liye cloud CRM safe hai?
Achhe vendor data backup aur security sambhaalte hain. Demo mein backup aur data export ke baare mein zaroor poochhein.
Kya mobile CRM se poora kaam ho sakta hai?
Salesman aur owner ka zyadatar roz ka kaam haan. Bade reports aur settings ke liye laptop behtar hai.
Agla kadam
Series yahan khatam, aapka safar yahan se shuru. Excel aur WhatsApp se nikal kar system par chalne wala business banaana hai? Sukam Apps 2011 se Indian businesses ke saath hai. Punjab, Chandigarh aur Haryana mein office aakar training, baaki India mein online, aur har client ke liye ek dedicated support person.
Free demo ke liye call karein: 99142 49191.
