Sukam Apps CRMvsKylas CRMKylas is an Indian CRM known for flat pricing with unlimited users, sold with a published plan and add-on list. Sukam Apps CRM is an Indian CRM built since 2011 for SMBs that want a team to set it up, train their staff at the office and answer the phone when something goes wrong. This page is written by Sukam Apps, so we have kept Kylas details to what its official website says.
You have a large team, because one flat fee covers unlimited users and the per-head cost keeps falling as you grow. You also want a lifetime-free tier to start on and a published add-on price list you can read yourself.
You have a small or mid-size team where a flat fee works out expensive, you want setup, in-person training and a dedicated person included rather than charged separately, your accounts stay in Tally, and you want training in Hindi or Punjabi.
Kylas vs Sukam Apps CRM: side by side
| Kylas CRM | Sukam Apps CRM | |
|---|---|---|
| Pricing model | Flat fee per month, not per user. Embark is lifetime free with a record limit; Elevate is a flat monthly fee listed at ₹12,999 a month for unlimited users; Exceed is a custom plan. | Quoted per business based on users and modules, with setup and training included. Call 9914249191 for current pricing. |
| Onboarding | Customised onboarding sessions listed at ₹25,000 one-time; additional sessions ₹5,000 per 3-hour session | Included in your quote |
| In-person training | Listed at ₹40,000 for 2 working days, plus travel and stay | Included at your office in Punjab, Chandigarh, Haryana, Delhi NCR and Himachal Pradesh |
| Online training | Listed at ₹5,000 for sales and admin sessions of 1.5 hours each | Included, anywhere in India |
| Account manager | Listed as an add-on at ₹10,000 a month; included in the Exceed plan | Every client gets a dedicated support person, included |
| On-call support | Listed as an add-on at ₹5,000 a month. Phone support is included in Exceed and an add-on on Elevate. | Call and WhatsApp support included, no call-centre queue or IVR wait |
| Language of training | Not stated on the website | Hindi, Punjabi or English, whichever your staff is comfortable in |
| Users | Unlimited users on every plan | Priced for your actual team size |
| Field sales tracking | Add-on listed at ₹400 per user per month | Field staff tracking available as part of the CRM; ask for a quote |
| Available through the Kylas marketplace and integrations | WhatsApp Business API from the same company (chat, broadcast, automatic follow-ups), set up by our team | |
| Calling | Telephony integrations through the marketplace | Sukam Cloud IVR, call recording and click-to-call linked to every lead; Sukam CallEngine for full call centers |
| Accounting | Integrations available | Tally integration for invoices and ledgers; Tally on Cloud also offered |
| Free option | Embark plan, lifetime free with a record limit; Elevate has a 7-day free trial with no card needed | Free trial before you buy |
| Company | Kylas (Sell.Do group), Pune | Sukam Apps IT Services, Jalandhar, since 2011, 15+ staff |
Kylas details, including the add-on and training charges above, are taken from the Kylas pricing page as checked on 14 November 2026 and may change; please verify with Kylas before buying. All trademarks belong to their owners. Sukam Apps pricing is quoted per business; ask us for a written quote.
Where Kylas is better
- Flat pricing with unlimited users is a real advantage once your team is large. A 40-person team pays the same licence fee as a 5-person team, which no per-user CRM can match.
- A lifetime-free plan to start on, and a 7-day trial on the paid plan without entering a card.
- A published price list for every add-on, so you can work out your own number before calling anyone.
- A bigger product team and a marketplace of integrations.
- Record and storage limits that scale a long way up on the higher plans.
Where Sukam Apps is better
- Read the Kylas price list again: onboarding ₹25,000, in-person training ₹40,000 for two days plus travel and stay, account manager ₹10,000 a month, on-call support ₹5,000 a month. At Sukam Apps those four things are part of what you already pay.
- For a small team, a flat monthly fee is the wrong shape. Eight users on a flat ₹12,999 a month is over ₹1,600 a head; the same money buys a lot more attention from us.
- Someone physically comes to your office in Punjab, Chandigarh, Haryana, Delhi NCR or Himachal and trains your staff in Hindi, Punjabi or English. Most Indian SMB CRM projects fail at adoption, not at software.
- Works with Tally, which most Indian SMBs already use for accounts.
- CRM, WhatsApp Business API, Cloud IVR, autodialer and Tally on Cloud come from one vendor on one number, instead of a marketplace of third-party integrations.
- An office in Jalandhar you can walk into, and a company running since 2011.
Switching from Kylas to Sukam Apps
We export your Kylas leads, contacts, companies and deals to Excel or CSV, map the fields with you, import them into Sukam Apps CRM and train your team before you switch your lead sources over. Your Kylas data stays with you until you are satisfied.
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Frequently asked questions
Is Kylas cheaper than Sukam Apps CRM?
It depends entirely on your team size. Kylas charges a flat fee for unlimited users, so the bigger your team the cheaper it gets per head. For a small team the flat fee is the expensive option. Also add the separately listed charges for onboarding, training, an account manager and on-call support. Sukam Apps quotes one price per business with those included. Compare the total for your team over a year.
Does Kylas charge extra for training?
Its published price list shows customised onboarding at ₹25,000 one-time, online training at ₹5,000, and in-person training at ₹40,000 for two working days plus travel and stay. At Sukam Apps, setup and in-person training in Punjab, Chandigarh, Haryana, Delhi NCR and Himachal are part of your quote.
Does Kylas really allow unlimited users?
Yes, that is the stated model on every Kylas plan, and it is a genuine advantage for a large team. The per-user charge that does appear is the field sales tracking add-on, listed at ₹400 per user per month.
Can I move my data from Kylas to Sukam Apps CRM?
Yes. We import leads, contacts, companies and deals from an Excel or CSV export of Kylas during setup and train your team before you switch.
Do you give training at our office?
Yes. In Punjab, Chandigarh, Haryana, Delhi NCR and Himachal Pradesh we set up and train at your office, in Hindi, Punjabi or English. Elsewhere in India, setup and training are online. There is no separate travel and stay bill.
Who should still choose Kylas?
Businesses with large or fast-growing teams where flat pricing beats per-user pricing, companies that want to start on a lifetime-free plan, and teams happy to buy onboarding and support as separate line items.
Talk to a real person
Call or WhatsApp us, tell us how many people will use the CRM, and we will tell you honestly whether Sukam Apps or Kylas works out better for your business.