Odoo is a global, open-source suite of business apps where CRM is one part of a full ERP. Sukam Apps CRM is an Indian CRM built since 2011 for SMBs that want a team to set it up, train their staff at the office and answer the phone when something goes wrong. This page is written by Sukam Apps, so we have kept Odoo’s details to what its official website says.
You want one system for CRM, accounting, inventory, manufacturing, POS and eCommerce, you have an Odoo partner or in-house developer, or you want an open-source option you can host yourself.
Your leads come from IndiaMART, TradeIndia, Justdial and WhatsApp, your accounts stay in Tally, and you want someone to come to your office in Punjab, Chandigarh, Haryana, Delhi NCR or Himachal, train your team and stay reachable on one number.
| Odoo CRM | Sukam Apps CRM | |
|---|---|---|
| Pricing (per user / month) | One App Free plan (one app, unlimited users). Standard ₹725 and Custom ₹1,350 per user/month on yearly billing, with a first-year discount for initial users (₹580 and ₹1,080). Light users ₹195. Implementation by partners is extra. | Quoted per business based on users and modules, with setup and training included. Call 9914249191 for current pricing. |
| What you get | A full suite: CRM plus Sales, Accounting, Inventory, Website, eCommerce, HR, Project, POS and more on the Standard and Custom plans | CRM built for Indian sales teams (Sales + Marketing + Helpdesk), with WhatsApp API, Cloud IVR and Tally from the same company |
| Setup & training | Self-serve, or through an Odoo partner (charged separately) | In-person setup and staff training at your office in Punjab, Chandigarh, Haryana, Delhi NCR and Himachal Pradesh; online for the rest of India. Included. |
| Support | Plans include support, hosting and maintenance from Odoo; implementation help comes from partners | One dedicated support person per client on call and WhatsApp, no call-centre queue or IVR wait |
| Lead sources (India) | Leads from emails, VoIP calls, social media, website visitors, live chat and events; IndiaMART and TradeIndia through third-party modules or custom work | IndiaMART, TradeIndia, Justdial, 99acres, Magicbricks, Google Ads, Facebook/Instagram, website and WhatsApp leads land in the CRM automatically |
| Available through apps on the Odoo App Store; setup depends on the module and plan | WhatsApp Business API built into the same CRM (chat, broadcast, automatic follow-ups) | |
| Calling | VoIP dial queues and call logging, integrated with an Asterisk VoIP server | Sukam Cloud IVR, call recording and click-to-call linked to every lead; Sukam CallEngine for full call centers |
| Lead management | Pipeline with drag and drop, predictive lead scoring, assignment rules, deduplication, lead enrichment | Pipeline, auto lead assignment, follow-up reminders, telecaller tracking, quotation and order flow |
| Accounting | Odoo Accounting in the same system | Tally integration for invoices and ledgers; Tally on Cloud also offered |
| Customisation | Odoo Studio, custom modules and external API on the Custom plan; open-source Community edition | Configured for your process by our team during setup |
| Company | Odoo S.A., Belgium (global) | Sukam Apps IT Services, Jalandhar, since 2011, 15+ staff |
Odoo details are taken from odoo.com (pricing and CRM feature pages, India pricing in rupees) as checked on 6 November 2026 and may change; please verify with Odoo before buying. All trademarks belong to their owners. Sukam Apps pricing is quoted per business; ask us for a written quote.
We export your Odoo leads, contacts, companies and deals to Excel or CSV, map the fields with you, import them into Sukam Apps CRM and train your team before you switch your lead sources over. Your Odoo data stays with you until you are satisfied.
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Odoo has a free plan for one app and low per-user prices, but implementation by an Odoo partner is charged separately and is often the bigger cost. Sukam Apps quotes one price per business that includes setup, training and a dedicated support person. Compare the total cost for your team, not just the per-user licence.
Most Indian SMBs we work with keep accounting in Tally. Sukam Apps CRM integrates with Tally for invoices and ledgers. If your accounting already runs on Odoo, using Odoo CRM in the same system is usually simpler.
These are not listed among the built-in features on Odoo’s CRM feature page; they are usually added through third-party modules or custom work. In Sukam Apps CRM, IndiaMART, TradeIndia, Justdial, 99acres, Magicbricks, Google Ads, Facebook, Instagram and website leads come in automatically with a follow-up reminder.
Yes. We import leads, contacts, companies and deals from an Excel or CSV export of Odoo during setup and train your team before you switch. Tally data is not migrated, but Sukam Apps CRM integrates with Tally.
Yes. In Punjab, Chandigarh, Haryana, Delhi NCR and Himachal Pradesh we set up and train at your office, in Hindi, Punjabi or English. Elsewhere in India, setup and training are online.
Businesses that want one system for CRM, accounting, inventory, manufacturing, POS and eCommerce, teams with their own Odoo partner or developer, and companies that want an open-source option they can host themselves.
Call or WhatsApp us, tell us what you use today, and we will tell you honestly whether Sukam Apps or Odoo is the better fit for your business.
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