“CRM ka price kitna hai?” is usually the first question a business owner asks, and the hardest to compare, because every vendor prices differently. One quotes per user per month, another adds a setup fee, a third charges extra for WhatsApp or IndiaMART integration. This guide breaks down what CRM software really costs in India in 2026, so you can compare quotes properly and avoid paying for features your team will never use.
Typical CRM Software Price Ranges in India
| Type of CRM | Typical price (per user per month, before GST) | Good for |
|---|---|---|
| Free plans | ₹0 for 2 to 3 users, limited features | Trying CRM for the first time |
| Basic cloud CRM | About ₹500 to ₹1,000 | Small sales teams that need leads, follow-ups and reminders |
| Mid-range CRM | About ₹1,000 to ₹2,000 | Teams that need automation, quotations, reports and integrations |
| Enterprise CRM | About ₹2,000 to ₹3,000 and above | Large companies with complex processes and many departments |
For reference, a widely used global CRM lists its India plans from ₹800 to ₹2,600 per user per month when billed yearly, before 18% GST (source). Prices change often, so always check the vendor’s current page.
What Goes Into the Total CRM Cost
- User licences. The monthly or yearly per-user fee. This is the number most vendors advertise.
- Setup and configuration. Creating your lead stages, fields, users and reports. Some vendors include it, others charge a one-time fee.
- Data migration. Moving leads and customers from Excel or your old software.
- Training. Online video calls, or in-person training at your office.
- Integrations. IndiaMART, TradeIndia, Justdial, Facebook leads, website forms, Tally. Some are free connectors, some cost extra.
- Add-ons. WhatsApp Business API, cloud calling and call recording, mobile field tracking, AI call summaries. These often carry their own usage charges.
- GST at 18% on all of the above.
We explain this in more detail in how to calculate the total cost of a CRM.
Sample Monthly Budgets
| Team size | Basic CRM (₹700/user) | Mid-range CRM (₹1,500/user) |
|---|---|---|
| 5 users | ₹3,500 + GST | ₹7,500 + GST |
| 10 users | ₹7,000 + GST | ₹15,000 + GST |
| 25 users | ₹17,500 + GST | ₹37,500 + GST |
These are licence costs only, using example rates. Add WhatsApp message charges, calling minutes and any one-time setup on top.
Why the Cheapest CRM Often Costs More
A CRM your staff do not use is the most expensive CRM, whatever its price. The real cost of a failed CRM is the leads that slip while the team goes back to Excel and personal WhatsApp. Before choosing on price alone, check three things:
- Does it fit how you sell? Leads from IndiaMART, TradeIndia and Justdial, quotations, follow-up calls and WhatsApp should all work in one place.
- Who will set it up and train your team? A login and a video link is not implementation.
- Who answers when something breaks? A named support person or a ticket queue?
Our guide on whether CRM is expensive and the best CRM software for small business in India cover how to compare options.
How to Avoid Overpaying for CRM
- Start with the users who actually handle leads; add more later.
- Choose yearly billing once you are sure, to save 15 to 20%.
- Ask what is included in the price: setup, training, migration, integrations.
- Ask for usage charges (WhatsApp, calling) to be shown separately on the quote.
- Ask for a free trial or demo with your own sample leads.
Sukam Apps CRM Pricing
Sukam Apps CRM is priced by the number of users and the modules your business needs (sales, marketing, helpdesk, field force). Every quote includes setup and staff training, on-site in Punjab, Chandigarh, Haryana, Delhi NCR and Himachal and online across India, plus a dedicated support person and a free CRM usage audit after go-live. We can migrate your leads and customers from Excel or your old software. WhatsApp API and calling charges are shown separately so you know exactly what you pay for usage.
Frequently Asked Questions
What is the price of CRM software in India?
Cloud CRM plans in India usually cost from about ₹500 to ₹3,000 per user per month, depending on features. Some offer free plans for 2 or 3 users. Setup, training, data migration and add-ons like WhatsApp API or calling are often charged separately, and 18% GST applies on top.
Is there a free CRM in India?
Yes, a few global CRMs offer free plans for up to 2 or 3 users with limited features. They work for trying CRM, but most growing teams need automation, reports and integrations that come with paid plans.
Is CRM a one-time cost or monthly?
Most CRMs today are cloud subscriptions, paid monthly or yearly per user. Yearly billing is usually 15 to 20% cheaper than monthly. Some vendors also charge a one-time setup fee.
Is GST charged on CRM software?
Yes, 18% GST applies to CRM subscriptions in India. GST-registered businesses can usually claim it as input tax credit; confirm with your CA.
How much does Sukam Apps CRM cost?
Sukam Apps CRM is priced by the number of users and the modules you need, and the quote includes setup and staff training. Call 99142 49191 or message us on WhatsApp for a quote for your team.
Talk to Sukam Apps: Call 99142 49191 or message us on WhatsApp. We have helped Indian businesses since 2011, with on-site training in Punjab, Chandigarh, Haryana, Delhi NCR and Himachal and online setup across India.
