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Solutions › Call Center Solution

Human Agents aur AI Calling ke liye Call Center Software, ek hi platform par

Control aapki team ke haath mein. Extra kaam AI sambhaale. Sukam CallEngine PRI lines, SIP trunks, VoIP ya GSM gateways par poora human call center chalata hai, aur incoming aur outgoing calls ke liye AI Calling Agents bhi jodta hai, sab ek built-in CRM se jude hue.

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PRI, SIP, VoIP aur GSM GatewayLive agents + AI Calling AgentsBuilt-in CRM

Our clients

Trusted by Industry Leaders across India

From fast-growing local businesses to national brands, teams in manufacturing, education, immigration, healthcare and finance run their sales on Sukam Apps.

Human + AI

Human Agents aur AI Calling Agents, saath-saath kaam karte hue

AI aapki team ki jagah nahi leta. Jin calls mein insaan ki zaroorat hai woh aapke agents sambhaalte hain, aur roz ki aam incoming aur outgoing calls AI Calling Agents sambhaalte hain, usi platform aur CRM par.

Human Call Center

PRI lines, SIP trunks, VoIP aur GSM gateways par chalta hai
Predictive aur progressive auto-dialer
Live agent monitoring: spy, whisper aur barge
Call recording, queues aur IVR routing

Free Demo book karein →

AI Calling Agents

AI Voicebot 24/7 incoming calls ka jawab deta hai
Reminders, follow-ups aur surveys ke liye outgoing AI calls
Har call par speech analytics
Aapki team ke saath chalta hai, unki jagah nahi

Expert se baat karein →

Khaas baatein

Teams Sukam CallEngine par kyun aati hain

Built-in CRM

Customer ki poori jaankari ke saath behtar baat-cheet.

AI Intelligence

Voicebot aur Speech Analytics se behtar samajh.

Performance Tracking

Team aur har agent ki performance ka saaf hisaab.

Aasaan Handling

Incoming aur outgoing dono calls aasaani se sambhaalein.

Feature

Sukam CallEngine ke Features dekhiye

Management aur Security

Live Dashboard: Call center ke zaroori numbers live dikhaata hai, jaise Call Volume, AHT, status aur agent performance.
Live Call Management: Spy, Whisper aur Barge se quality check behtar hota hai, supervisor zaroorat padne par call mein jud sakta hai.
Missed Call Management: Missed call par apne-aap SMS follow-up aur call ke baad “thank you” message jaata hai, jisse customer jude rehte hain.
Safe Call Recording: Saari calls quality check, baad mein dekhne aur zaroori jaankari ki suraksha ke liye safe tareeke se record hoti hain.
Omnichannel Support: Calls, SMS jaise saare channels ek platform par, taaki har customer ko ek jaisa achha support mile.
SIP, PRI, VoIP aur GSM Gateway Support: SIP, PRI, VoIP, SIM aur GSM Gateway sab chalte hain, taaki aapke kisi bhi telephony system se juda ja sake.

AI aur Automation

AI Voice Bot: 24/7 insaan jaisa support, tez aur bina galti ke jawab, kaam ki speed kaafi badh jaati hai.
Speech Analytics: Calls ko live check karta hai aur aisi jaankari deta hai jisse agents ki performance aur customer service behtar ho.
Advanced IVR aur ACD: Calls apne-aap sahi jagah aur sahi agent tak pahunchti hain, wait time kam hota hai aur customer khush rehta hai.
SVB (Sukam Voice Broadcasting): Pehle se record kiya message ek saath bahut logon tak pahunchaayein, time bachaayein.

Productivity aur Agent Support

Auto Dialing: Predictive aur Progressive Dialers agents ko sirf utha li gayi calls se jodte hain, jisse kaam badhta hai aur khaali time kam hota hai.
CRM Screen Pop-Up: Incoming call aate hi customer ki jaankari CRM screen par aa jaati hai, taaki jawab jaldi aur sahi ho.
Click-to-Call: App se seedha ek click mein call, customer tak jaldi pahunchein.
Kahin se bhi kaam: Agents kisi bhi jagah se safe tareeke se kaam kar sakte hain, business kabhi nahi rukta.
Break Management: Staff ke breaks ka live hisaab, taaki har time sahi staff available rahe.

Integrations

25+ Integrations to the tools you already use

Sukam Apps CRM connects with the lead portals, WhatsApp, cloud telephony, email, accounting and automation tools Indian businesses run on. Leads, calls and invoices sync automatically, so your team works from one screen.

Lead portals
WhatsApp & social
Cloud telephony
Email
Accounting
Automation

Explore all integrations Book a free demo

Industries

Aapki Industry ke hisaab se Solutions

Loan Services Provider

Dialing apne-aap, calls turant sahi agent tak, aur CRM se application status ka hisaab, taaki loan jaldi process ho.

Loan Recovery

Automated voice broadcast se payment reminders aur ek hi platform par agents ki performance tracking se recovery aasaan.

Wealth Management

Har baat-cheet ka record aur built-in CRM mein mauke track karke client se rishta mazboot.

Immigration Consultants

Call log, automatic reminders aur IVR routing se documents aur client ke case ka poora hisaab.

Hotel Industry

Personal booking aur feedback lekar guest ka experience behtar, call management aur CRM ke saath.

Automobile Industry

Service reminders apne-aap aur sales leads ka hisaab, telephony aur CRM ek saath, taaki follow-up time par ho.

IT Industry

Ek ticketing system, IVR automation aur live call monitoring se SLA poora aur problems jaldi hal.

Real Estate

Click-to-Call, smart routing aur client data wale screen pop-up se leads jaldi booking mein badlein.

Sukam CallEngine kyun

Sukam CallEngine alag kyun hai

Sukam CallEngine ek aisa system hai jo aapki communication behtar banata hai, kaam aasaan karta hai aur productivity saaf taur par badhata hai.

Ek jagah poora Telecalling

Telecalling ki saari zaroorat ek hi platform se sambhaalein, aasaan aur tez.

Security aur Restrictions

IP Restriction, Number Masking aur Role/Team access jaise tareekon se data safe.

Advanced Call Management

Predictive dialing, smart routing, aur poore call logs aur recordings.

Apne hisaab ka Workflow

Built-in CRM aapke business ke process ke hisaab se workflow banane deta hai.

Badhne layak System

Aapke business ke saath badhne aur badalne ke liye bana hai.

Setup aur poora saath

Setup se lekar roz ke kaam tak poora support aur guidance, taaki badlaav aasaan ho.

Multichannel Support

SIP, PRI, VoIP, GSM Gateway, SMS aur bahut kuch, sab aasaani se jud jaata hai.

CRM Integration

APIs se kisi bhi CRM se jud jaata hai, aur EPBX/IPPBX aur mobile apps ke saath bhi aasaani se chalta hai.

Asli Kaam mein Istemaal

Sukam CallEngine: Asli kaam mein kaise use hota hai

Hamare solutions se alag-alag kaamon mein customers se zyada baat aur kaam aasaan.

Appointment aur Lead Management

IVR call ko best agent tak bhejta hai; Click-to-call se turant baat; screen pop se client ki jaankari turant; call data se lagaataar sudhaar.

Payment Recovery Solution

Automated voice broadcast se time par reminders; payment history ke hisaab se offers; auto dialing se call jud jaane ke baad hi agent tak transfer.

Help Desk Support

Ek ticketing system se saare channels ki baat-cheet; multilevel IVR se apne-aap jawab aur ticket sahi jagah; live dashboard se performance aur feedback.

Distribution Network Management

Baar-baar ke order lena aur payment reminders aasaan; distributors ki area-wise sales ka hisaab aur network se juda rehna.

Partner program

Apne liye sahi Partnership Program chunein

Sales Partner

Hamare products bechkar apni kamaai badhaayein.

Referral Partner

Naye clients refer karke rewards kamaayein.

Implementation Partner

Hamare CRM Implementation Partner baniye.

Partner baniye →

Ecosystem

Sukam Apps Ecosystem ka hissa

CRM, calling, WhatsApp aur accounting, sab ek platform par jude hue.

Sukam Apps CRMLeads, pipeline, follow-ups WhatsApp API CRMOfficial Meta API + team inbox Sukam Tally On CloudKisi bhi browser se Tally Sukam Cloud IVRBusiness number + call routing Bulk MessagingSMS, WhatsApp aur RCS Mobile App For TelecallerMobile calling + tracking

Aaj hi Sukam CallEngine se apni business communication behtar banaayein.

Telephony aur CRM ko ek saath jodiye, customers se behtar baat kijiye, kaam aasaan aur productivity zyada.

Free Demo book karein →💬 WhatsApp karein 📞 Call karein +91 99142 49191

1,500+Businesses ka bharosa

12,000+Active users

16+Saal ka experience