Cloud IVR across India · since 2011

Cloud IVR by State & City

Sukam Cloud IVR gives your business one professional number that greets every caller, routes the call to the right team and records every conversation, in every state of India. Pick your state or city below, or read the full Cloud IVR page.

Services › Cloud IVR › By State & City
36 states & UTs20 city pagesOn-site in North India15+ years
JalandharLudhianaDelhiGurugramPuneThaneChandigarh

Sukam Cloud IVR

Call answeredJalandhar · routed to Sales

Press 2 → SupportPune · recorded

Missed-call alertDelhi · callback set
What is Cloud IVR?

One business number that answers every call

Cloud IVR (Interactive Voice Response) is a phone system that runs on the internet instead of a box in your office. Customers call one professional number, hear a short greeting and menu, and are connected to the right person in your team.

Because it is in the cloud, there is no hardware, no wiring and no PRI line to install. Your staff answer on the phones they already use, and you can see every call, recording and missed call from one dashboard, wherever your business is in India.

1. Customer callsThey dial your one business number, from anywhere in India.

2. Hears your menu“Welcome to … Press 1 for Sales, 2 for Support” in Hindi, Punjabi or English.

3. Reaches the right personThe call rings the right team on their phones. If nobody picks up, you get a missed-call alert.

4. Recorded & savedEvery call is recorded and saved in reports, and against the lead in Sukam Apps CRM.
City pages

Cloud IVR in your city

Dedicated pages for the cities where we work most, with in-person setup across Punjab, Haryana and Himachal.

Features

What you get with Sukam Cloud IVR

The same features in every state and city. See the full feature list.

Setup without hardware

Runs in the cloud. Nothing to install at your office, and it works the same in every city.

Smart call routing

Multi-level IVR menu sends each caller to Sales, Support, Accounts or a specific person.

No missed customers

Missed-call alerts and callbacks, so an unanswered call does not become a lost lead.

Recording & reports

Every call recorded. See answered, missed and talk time by team and by person.

CRM connection

Calls and recordings saved against the lead in Sukam Apps CRM, with follow-up reminders.

Local support

A dedicated support person, plus in-person setup in Punjab, Chandigarh, Haryana, Delhi NCR and Himachal.

Who uses it

Businesses that run on Cloud IVR

Real estate

One number for every project, with site-visit calls routed to the right sales person.

Immigration & visa consultants

Study, PR and visitor visa enquiries sent to the right counsellor, with every call recorded.

Schools & coaching institutes

Admission enquiries answered even in peak season, with missed-call callbacks.

Hospitals & clinics

Appointments to reception, emergencies to the duty number, all from one number.

Manufacturers & traders

Dealer, retail and export calls routed to separate teams.

E-commerce & service businesses

Order and complaint calls tracked, with recordings for quality checks.

How we set you up

On-site in North India, remote across India

Same Cloud IVR everywhere. Only the way we set it up changes.

On-site

Punjab, Chandigarh, Haryana, Delhi NCR & Himachal

Our team visits your office, sets up the IVR menu and trains your staff in Hindi or Punjabi.

PunjabChandigarhHaryanaDelhi NCRHimachal
Remote

Every other state

Setup and staff training over video call, with a dedicated account manager on phone and WhatsApp.

MaharashtraGujaratRajasthanUttar PradeshKarnataka+ all states

Your city not listed?

Sukam Cloud IVR works anywhere in India. Tell us your city and how many calls you get a day, and we will set up a free demo.

FAQ

Frequently asked questions

What is the difference between IVR and Cloud IVR?

A traditional IVR needs hardware and phone lines in your office. Cloud IVR runs on the internet, so there is nothing to install, it works from any city, and you can change your menu and routing from a dashboard.

Do I need any hardware or a PRI line?

No. Sukam Cloud IVR runs in the cloud. Your team answers calls on the phones they already use.

How much does Cloud IVR cost?

It depends on how many users and numbers you need and your call volume. Call or WhatsApp 99142 49191 for a quote and a free demo.

Do you provide Cloud IVR in my city?

Yes. Sukam Cloud IVR works anywhere in India because it runs in the cloud, with no hardware at your office. The pages above cover every state and union territory, plus city pages for the places where we work most.

Is setup done in person?

We give in-person setup and staff training in Punjab, Chandigarh, Haryana, Delhi NCR and Himachal. Everywhere else, setup and training are done over video call with a dedicated account manager.

Can I get a virtual or toll-free number?

Yes. We provide virtual numbers and 1800 toll-free numbers for your IVR. Call 99142 49191 to check the options for your business.

Does Cloud IVR work with a CRM?

Yes. Sukam Cloud IVR works with Sukam Apps CRM, so every call and recording is saved against the right lead.